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- Tasks: Support and enhance ERP applications while collaborating with various business units.
- Company: Innovative IT service desk in Essex, offering a dynamic work environment.
- Benefits: Competitive salary up to £43k, professional development, and a supportive team culture.
- Why this job: Join a fast-paced team and make a real impact on business operations.
- Qualifications: Experience with ERP systems, SQL databases, and strong communication skills.
- Other info: Opportunity for career growth and involvement in strategic IT projects.
The predicted salary is between 34000 - 48000 £ per year.
Application Support Analyst (ERP) required to join an innovative and fast-paced IT Service Desk just North of Chelmsford. You will take ownership of the support, maintenance, and continuous enhancement of the primary enterprise applications similar to SAP, Oracle, MAM or Dynamics or Epicor. You will collaborate closely with various business units to guarantee the stability, performance, and operational efficiency of all applications, proactively addressing issues and driving continuous process improvements. This position demands a hands-on technical approach blended with a steadfast dedication to superior service delivery. Beyond ERP, you will also contribute to general IT support, particularly concerning the Microsoft 365 suite and wider IT operations, ensuring a cohesive and dependable technology experience for all internal users.
You must have experience of supporting ERP Systems and SQL Database and Workflow skills.
Core Responsibilities- Enterprise (ERP) System Ownership & Support
- Serve as the subject matter expert for the day-to-day operation and maintenance of the ERP platform.
- Conduct in-depth investigation and resolution of system issues, including data integrity problems, workflow failures, and user permission inquiries.
- Manage technical escalations, system updates, and third-party vendor relationships.
- Translate functional business requirements into effective system configurations or enhanced processes.
- Partner with stakeholders in Sales, Finance, Operations, and Warehouse teams to optimise their application usage.
- Identify opportunities for and lead the implementation of minor system optimisations, automation, and process refinements.
- Provide robust support for other critical business systems utilised across the organisation.
- Assist in maintaining the integration points between the ERP and associated systems (e.g., Accounting, CRM, Inventory tools).
- Maintain accurate and clear technical documentation covering processes, configurations, and application architecture.
- Act as the escalation point for complex technical or application-related incidents.
- Deliver professional, timely, and user-centric support to all staff, fostering a positive service experience.
- Cultivate effective relationships across departments, establishing yourself as the go-to partner for application support.
- Develop and deliver training and onboarding materials for new and existing ERP users.
- Offer expertise and support for the Microsoft 365 environment (Teams, Outlook, SharePoint, OneDrive).
- Manage user accounts and licensing within Active Directory and Azure AD.
- Contribute to broader service desk functions, including basic endpoint troubleshooting, access control, and IT compliance checks.
- Participate in IT project delivery, focusing on software upgrades, new system rollouts, and integration initiatives.
- Perform root cause analysis on persistent problems to recommend and implement lasting solutions.
- Stay current with emerging ERP technologies and identify ways to enhance user satisfaction and system capability.
- Required Experience
- Proven track record in troubleshooting and supporting ERP or complex business applications.
- Prior experience with ERP systems such as SAP, Dynamics, or a similar platform is highly beneficial.
- Solid grasp of data flow, system integrations, and support processes.
- Familiarity with the Microsoft 365 ecosystem, Windows Server, and Active Directory.
- Proficiency in scripting languages like SQL or PowerShell is a distinct advantage.
- Exceptional communication and interpersonal skills, with the ability to support users across all organisational levels.
- A strong commitment to service excellence and ownership-dedicated to providing dependable, prompt support.
- The ability to distil complex technical concepts into simple, understandable explanations.
- Highly organised, self-driven, and effective at prioritising a varied workload.
- Comfortable operating independently and contributing collaboratively as part of a larger team.
- In-depth working knowledge of ERP customisation, reporting, and user administration.
- Understanding of business functions like sales order processing, inventory control, warehouse management, and EDI within an ERP context.
- Familiarity with ITIL principles for service delivery and experience using ticketing systems (e.g., Halo, Zendesk, ServiceNow).
- ERP, SQL, Workflow, Application Support.
- Office365, ITSM, SharePoint, Teams, OneDrive, Azure.
ERP Support Specialist in Essex pay upto 43k in Chelmsford employer: Langley James HR & IT Recruitment
Contact Detail:
Langley James HR & IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP Support Specialist in Essex pay upto 43k in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an ERP Support Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your ERP knowledge and technical skills. Be ready to discuss your experience with systems like SAP or Dynamics, and think of examples where you've solved complex issues. We want you to shine!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Use our website to find roles that match your skills and interests. Tailor your approach to each company, showing them why you’re the perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic addition to their team.
We think you need these skills to ace ERP Support Specialist in Essex pay upto 43k in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ERP Support Specialist role. Highlight your experience with ERP systems like SAP or Dynamics, and don’t forget to mention your SQL skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can contribute to our team. Be sure to mention your commitment to service excellence and any relevant projects you've worked on.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love candidates who can demonstrate their hands-on approach to problem-solving, especially when it comes to ERP systems and user support.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team here at StudySmarter!
How to prepare for a job interview at Langley James HR & IT Recruitment
✨Know Your ERP Inside Out
Make sure you brush up on the specific ERP systems mentioned in the job description, like SAP or Dynamics. Be ready to discuss your hands-on experience with these platforms and how you've tackled issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved complex technical issues or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Communicate Like a Pro
Since this role involves collaborating with various business units, practice explaining technical concepts in simple terms. Think about how you can convey your ideas clearly and effectively to non-technical stakeholders.
✨Get Familiar with Microsoft 365
As part of the role, you'll be supporting the Microsoft 365 suite. Brush up on your knowledge of Teams, SharePoint, and OneDrive, and be prepared to discuss how you've used these tools to enhance user experience in the past.
