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- Tasks: Be the first point of contact for clients, resolving finance software queries.
- Company: Join a successful and profitable finance software company in Henley on Thames.
- Benefits: Earn up to £22.5k, enjoy 25 days holiday, and receive full training.
- Other info: Great opportunity for growth into a Support Consultant role.
- Why this job: Kickstart your career in tech support while making a real impact.
- Qualifications: Previous IT service desk experience is a plus; strong problem-solving skills required.
The predicted salary is between 18000 - 27000 £ per year.
Exciting opportunity for an enthusiastic 1st Line Support Analyst. The ideal candidate will be able to work under pressure, have excellent communication skills and telephone manner. They must have the ability to use initiative and work as part of a team to achieve results.
The 1st Line Support Engineer / Support Analyst will be the 1st point of technical resource for clients, ensuring solutions of escalated issues are achieved with a suitable outcome. The role is focused upon day to day delivery of technical support of an Accounting & Finance application with attention to detail and accuracy. The nature of the business requires a high level of problem solving ability, time management and initiative.
The 1st Line Support Analyst role will be office based supporting their Finance Software in their Oxfordshire based HQ, learning and understanding the business applications, supporting clients with software queries, and managing / prioritising their support tickets. The role could develop into doing some in-depth support and training with customers.
Key Responsibilities:
- Be 1st point of contact for customers in support of finance business applications.
- Manage support tickets and prioritise major incidents.
- Resolution of support issues as quickly as possible.
- Transfer major issues to 2nd and 3rd line support teams.
- Complete any admin regarding training and software licensing.
- Any other related duties as required by the business, including analysis and advising the customer on best practice.
Essential Skills:
- Candidates will ideally have some previous IT Service Desk experience.
- Accounting or Finance background is beneficial but not necessary.
- Some IT knowledge.
- Good customer service skills.
- Good problem solving ability.
- You will need to be able to pick up new skills and concepts quickly and balance a variety of projects.
Benefits (Negotiable):
- Basic salary of up to £22.5k on offer.
- Pension.
- Healthcare.
- 25 days holiday.
- Full in-house training.
If you are keen to join a small but progressive, profitable company, in a newly created role, get some internal training and development, making use of your Service Desk experience and perhaps accountancy / finance skills please apply. The role is based in their HQ in Henley on Thames. You will be given the opportunity to learn and progress to a Support Consultant and make an impact with their software product capability.
1st Line Support Analyst / Helpdesk Analyst (Hiring Immediately) employer: langlandconsultants
Contact Detail:
langlandconsultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Analyst / Helpdesk Analyst (Hiring Immediately)
✨Tip Number 1
Get to know the company before your interview! Research their finance software and understand how it helps clients. This will show you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and friendly on the phone is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues quickly. This will demonstrate your ability to handle support tickets effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 1st Line Support Analyst / Helpdesk Analyst (Hiring Immediately)
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for tech support shine through! We want to see that you're excited about helping customers and solving their problems. A little enthusiasm can go a long way in making your application stand out.
Tailor Your CV: Make sure your CV highlights relevant experience, especially any IT Service Desk roles or customer service skills. We love seeing how your background aligns with the 1st Line Support Analyst role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share specific examples of how you've tackled challenges in previous jobs and how you can bring that problem-solving ability to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at langlandconsultants
✨Know Your Stuff
Make sure you understand the finance software you'll be supporting. Brush up on common issues users face and how to resolve them. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Practice Your Communication Skills
Since this role requires excellent communication, practice explaining technical concepts in simple terms. You might even want to role-play with a friend or family member to get comfortable with your telephone manner and customer service approach.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved issues under pressure. Highlight your ability to think on your feet and how you prioritise tasks, as these are key skills for a 1st Line Support Analyst.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics, training opportunities, and the types of support tickets you’ll be handling. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.