Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support web applications using PHP and MySQL while resolving customer queries.
- Company: Join a successful organisation delivering software across various sectors.
- Benefits: Up to £30k salary, 25 days holiday, pension, and training opportunities.
- Other info: Opportunity for career growth and exposure to diverse technologies.
- Why this job: Gain hands-on experience and progress to a Developer role in a dynamic environment.
- Qualifications: Experience with PHP and MySQL; customer service skills are a plus.
The predicted salary is between 30000 - 30000 £ per year.
Do you have a background in supporting web applications or software? Do you have a broad technical skillset looking to work with new technologies and seeking a new challenge? Are you passionate about technology, with a strong customer service ethos, and experience supporting PHP, MySQL applications?
About the company: Do you want to be part of a successful organisation that delivers software for the commercial, private, and public sectors, supporting a range of software applications and customers? The role can lead to a position as a Developer or even into Consultancy within the business.
About the role: The Support Analyst / Consultant role will be office-based in their Sutton Coldfield office, supporting customers using the company’s software in a 2nd line support role, building a strong technical awareness of the full technical skillset. You will work closely with other teams and developers, sharing knowledge and collectively resolving customer queries while documenting the process. The role will involve supporting distributed and web-based applications written in PHP, MySQL. It could develop into joining the development team or doing some on-site consultancy with customers implementing business applications.
Key Responsibilities:- Support of various web-based business applications written in PHP, MySQL
- Provide quality assurance and resolve any queries
- Prioritise resolution of configuration and deployment issues
- Document the configuration process of the software products to assist with further project implementation
- Update User Support guides and expand the Support Knowledge base
- Conduct root cause analysis
- Any other related duties as required by the business, including analysis and advising the customer on best practice
Candidates must have some exposure to most of the technologies listed below:
- Previous support experience of distributed or web-based systems developed in PHP, MySQL
- IIS & Web Business Applications
- Microsoft technologies
- Data Analysis
Benefits (Negotiable): Basic salary of up to £30k on offer, Pension, 25 Days holiday. Candidates who have some programming experience with PHP (from University or self-taught) will also be considered for the role, as training will be given. If you are keen to join a progressive company, gain exposure to a diverse array of technologies, and receive internal training and development, please apply. You will have the opportunity to learn and progress to a Developer role and make an impact with their software product capability.
Application Support Analyst - PHP, MySQL employer: Langland Consultants
Contact Detail:
Langland Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst - PHP, MySQL
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Application Support Analysts and practice your answers. We recommend using the STAR method to structure your responses and showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for technology! During interviews, share examples of how you've tackled challenges with PHP and MySQL applications. This will demonstrate your enthusiasm and technical know-how.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Support Analyst - PHP, MySQL
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with PHP and MySQL. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or support roles you've had in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about technology and how your customer service ethos aligns with our values. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and resolve queries efficiently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Langland Consultants
✨Know Your Tech
Make sure you brush up on your PHP and MySQL skills before the interview. Be ready to discuss your previous experiences with these technologies, especially in a support role. It’s also a good idea to familiarise yourself with common issues and solutions related to web applications.
✨Customer Service Mindset
Since this role involves a strong customer service ethos, think of examples where you've successfully resolved customer queries or provided support. Highlight your communication skills and how you can effectively explain technical concepts to non-technical users.
✨Show Your Problem-Solving Skills
Prepare to discuss specific instances where you've tackled configuration or deployment issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the technologies they use, or how they approach documentation and knowledge sharing. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.