At a Glance
- Tasks: Lead a dynamic team in delivering top-notch application support and drive digital transformation.
- Company: Join a thriving organisation committed to making a positive impact in the community.
- Benefits: Enjoy a competitive salary, generous pension contributions, and flexible hybrid working options.
- Other info: Great opportunities for personal development and career growth in a supportive environment.
- Why this job: Be at the forefront of innovation while enhancing customer experiences and team performance.
- Qualifications: Experience in application support and a passion for excellent customer service are essential.
The predicted salary is between 46000 - 64000 £ per year.
Overview
Application Support Team Leader:
Support Team Leader, Application Support Team Lead, Support, SQL, DevOps, Development, ITIL, Technical Support Team Lead
Application Support Team Leader:
Are you a talented Application Support Team Leader who can co-ordinate and motive the team, has a passion and desire for customer service and to excel in their role. Support Lead Team Leader will be responsible for managing a small team of 4 direct reports and some additional project reports.
Do you have previous responsibility for managing the development, deployment and maintenance of the organisation\\\'s Digital platform and software applications, to ensure the seamless integration between the development of applications and their operation efficiency?
The Postholder will have responsibility for the provision of excellent services delivered through the DevOps team and provide leadership and management support to this team.
3rd Line Team, providing technical solutions and advice for the software products provided by the business. The role is instrumental in working with the support teams and delivering improvements in customer support and experience
This is an exciting time to be part of growing company where you will be able to make a difference and realise personal development.
About the company
Do you want to be part of a successful organisation, that strives to offer stable, sustainable, and thriving communities in their local area. They have a vision and purpose to make a difference by the services they offer across a variety of services in their local area.
With offices based in Chesterfield, they are involved in a major transformation, within the local area. They are investing in improving their services to best meet the changing needs of their customers/users.
About the role
The application team leader will take responsibility for managing the development, deployment and maintenance of the organisation\\\'s Digital platform and software applications, to ensure the seamless integration between the development of applications and their operation efficiency.
The Postholder will have responsibility for the provision of excellent services delivered through the DevOps team and provide leadership and management support to this team. In addition, you will build strong relationships with suppliers and key stakeholders ensuring service needs are translated into effective OCT solutions.
The application team leader will play a key role in driving the adoption of DevOps practices, Improving efficiency and collaboration within the organisation.
As Support Lead Team Leader you will be responsible for ensuring the team performs to the highest levels and SLA commitments are met with exceptional customer service, and be a conduit between support, DevOps, and other teams. You will need to have strong communication skills, both written and verbal and the ability to take ownership of incidents, whilst ensuring issues are being prioritized and resolved effectively.
This role reports directly to the Head of Technology & Data and will need some technical understanding of some of the following technologies: SQL, DevOps principles, Scripting/PowerShell, automated testing.
Key Responsibilities
- Lead and manage the Application support team, ensuring high performance and continuous improvement
- Be focal point for application support team, ensuring high standards are consistently preserved, recognising strengths and weaknesses and acting on them. Some mentoring of support team to analyse and implement suitable solutions.
- Oversee the development, testing, integration, and maintenance of key ICT Systems, including Salesforce, Mulesoft, NEC Housing, Revs & Bens Systems and Microsoft technologies.
- Working in an integrated environment across multiple technologies
- Ensure security and compliance with industry standards ( ISO27001, GDPR, ITIL).
- Monitor system performance, identify bottlenecks, and implement improvements.
- Support budget planning and cost optimisation within a portfolio of up to £1m.
- Make sure team follow best practice and internal processes.
- Champion innovation, efficiency, and digital best practice across the organisation.
Essential Skills
Application Support Team Leader - Essential Skills:
Candidates must have some exposure to most of the skills listed below:
- Proven track record in delivering an excellent service to customers and key stakeholders
- Previous experience of managing an application support team with some knowledge of software development and testing.
- Ideally a strong knowledge of Agile project management methodologies
- Excellent problem-solving skills with the ability to identify root cause and implement controlled changes
- Must be able to demonstrate technical ability at all support levels and the links into Implementation and Development.
- Excellent time management skills with the ability to manage conflicting priorities
- Some understanding of security best practice and compliance requirements, and any knowledge of DevOps principles will be an advantage.
Benefits
- Basic salary of up to £54k on offer
- Pension - up to 20% company contribution
- Child vouchers, discounted leisure, and travel scheme
- 32 days hols plus bank hols
- Flexible working hours
- Hybrid working ( 2 days per week from home)
If you are an ambitious ICT professional ready to lead a team through digital transformation and help deliver innovative services for the organisation then please apply. You will be given the opportunity to learn and progress within their environment.
Langland Consultants acts as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer, Langland Consultants welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability, or age. All applicants are considered on the basis of their merits and abilities for the job.
By applying to a job advertised by Langland Consultants or providing your contact information to show interest in a job advertised by Langland Consultants, you consent to the disclosure of your information to us in order to assist our legitimate business needs. This includes agreeing to us in storing your information and allowing us to contact you in regard to suitable job opportunities in the future.
You are within your rights to ask us to remove your information at any time.
Application Support Team Leader ( Hybrid) employer: Langland Consultants Ltd
Join a forward-thinking organisation based in Chesterfield that prioritises community impact and employee development. As an Application Support Team Leader, you will thrive in a supportive work culture that values innovation and collaboration, with opportunities for personal growth and a competitive benefits package including hybrid working, generous holiday allowance, and substantial pension contributions. This is your chance to lead a dedicated team through a transformative journey while making a meaningful difference in the local area.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Team Leader ( Hybrid)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Langland Consultants Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Langland Consultants Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Langland Consultants Ltd!
✨Direct Apply to Langland Consultants Ltd
Let's not forget to apply directly through the Langland Consultants Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Team Leader ( Hybrid)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Langland Consultants Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Langland Consultants Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Langland Consultants Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
