At a Glance
- Tasks: Provide 2nd line support for Microsoft 365 and troubleshoot user issues in a remote environment.
- Company: Join a well-established business with a collaborative remote team.
- Benefits: Competitive salary, flexible remote work, and opportunities for professional growth.
- Other info: Dynamic role with a focus on modern technology and user satisfaction.
- Why this job: Make a real difference by supporting users and enhancing their cloud experience.
- Qualifications: Strong 2nd line support experience and troubleshooting skills.
The predicted salary is between 35000 - 45000 £ per year.
Join a growing, well-established business supporting a fully remote user base across a modern Microsoft cloud environment. We are looking for a Technical Support Engineer to join a collaborative remote team, supporting day-to-day platform operations across Microsoft 365, identity, endpoint management, and cloud-based services. This is a hands-on role suited to someone with strong 2nd line support experience who enjoys troubleshooting user, platform, and cloud-service issues in a modern remote-first environment. You will work closely with internal teams to resolve incidents, improve processes, and support a seamless experience for users across the business.
What You’ll Do
- Provide 2nd line support to a fully remote user base across Microsoft 365 and cloud-based platforms
- Troubleshoot user access, authentication, device, mail flow, and connectivity issues
- Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and Entra ID
- Manage onboarding/offboarding processes including user provisioning, permissions, and device setup
- Support endpoint configuration, device management, and remote user support activities
- Investigate and resolve issues across cloud platforms, identity services, and business applications
- Assist with system changes, software deployments, upgrades, and maintenance
Technical Support Engineer employer: Langham Recruitment
Join a dynamic and innovative company that prioritises employee well-being and professional growth, offering a fully remote work environment that fosters collaboration and flexibility. As a Technical Support Engineer, you'll benefit from a supportive culture that encourages continuous learning and development, while being part of a team that values your contributions in enhancing user experiences across cutting-edge Microsoft cloud services.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work with Microsoft 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your troubleshooting skills! During interviews, be ready to share specific examples of how you've tackled complex issues in the past. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Stay updated on the latest Microsoft 365 features and trends. Being knowledgeable about new tools and updates shows your passion for the role and can give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 2nd line support experience and familiarity with Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our remote team and how your troubleshooting skills can help us improve user experiences across the board.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky technical issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Langham Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and cloud-based services. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, especially around user access and device management.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've resolved complex technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical thinking and hands-on experience.
✨Familiarise Yourself with Remote Support Tools
Since this role is fully remote, be prepared to discuss the tools and software you’ve used for remote support. Mention any experience with ticketing systems or collaboration tools like Teams, as this will show you're ready for a remote work environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to user support and how they handle system changes, which can demonstrate your eagerness to contribute to their processes.
