At a Glance
- Tasks: Support and troubleshoot business-critical applications in a fast-paced eCommerce environment.
- Company: Join a rapidly scaling digital business with a collaborative remote team.
- Benefits: Competitive salary, fully remote work, and opportunities for genuine impact.
- Other info: Enjoy a supportive culture and be part of a forward-thinking team.
- Why this job: Take ownership of problems and improve systems while working with modern tech.
- Qualifications: Experience in application support and strong troubleshooting skills required.
Are you an experienced Applications Support Engineer who enjoys solving problems, working across modern business systems, and being part of a fast-growing digital business? We’re working with a rapidly scaling, eCommerce-led organisation that is investing heavily in its systems and technology. They’re now looking to hire an Applications Support Engineer to join their small, collaborative remote team supporting both internal users and a UK-wide franchise network.
The Role
This is a highly varied role where you’ll be supporting a suite of business-critical applications across eCommerce, ERP, CRM, and integrated platforms. You’ll take ownership of issues from start to finish — not just fixing problems, but investigating root causes and improving how systems operate. There’s also a strong focus on proactive support — identifying trends, spotting potential risks, and helping prevent issues before they impact the wider business.
What You’ll Be Doing
- Supporting internal teams and external partners with day-to-day application issues
- Troubleshooting across eCommerce, ERP, CRM, and integrated systems
- Owning issues end-to-end, from investigation through to resolution
- Supporting platforms such as Shopify, NetSuite, and internal sales systems
- Assisting with bookings, orders, and payment queries (e.g. Stripe)
- Working with Excel and CSV data to troubleshoot and resolve issues
- Supporting system improvements, testing, and new feature rollouts
- Working with third-party providers and internal stakeholders
- Identifying recurring issues and proactively improving processes
Tech Environment
You don’t need experience with everything, but exposure to similar systems is key:
- ERP: NetSuite, Oracle, SAP, or Dynamics
- eCommerce: Shopify, Magento, WooCommerce, or similar
- CRM / Sales platforms: Salesforce, HubSpot, Zoho, or bespoke systems
- Payments: Stripe or equivalent
- CMS: ExpressionEngine, WordPress, Drupal, etc.
- Other tools: LMS platforms, social media tools, SharePoint or similar
What We’re Looking For
- Experience in Application / Systems Support
- Strong troubleshooting and investigative mindset
- Experience supporting business systems such as ERP, CRM, or eCommerce platforms
- Comfortable supporting remote users
- Strong Excel skills (CSV/data handling)
- Any SQL or DNS knowledge would be beneficial (but not essential)
Most importantly, you’ll be someone who:
- Takes real ownership of problems
- Enjoys figuring out how things work
- Spots opportunities to improve and prevent issues
- Is comfortable working in a small, fast-paced team
Why Apply?
- Fully remote role
- Broad, modern tech stack
- Genuine ownership and impact
- Fast-growing, forward-thinking business
- Supportive and collaborative culture
Applications Support Engineer in Stevenage employer: Langham Recruitment
Join a rapidly scaling eCommerce-led organisation that values innovation and collaboration, offering a fully remote role for an Applications Support Engineer. With a focus on employee growth and a supportive culture, you'll have the opportunity to take genuine ownership of your work while contributing to meaningful improvements across business-critical applications. Enjoy a modern tech stack and the chance to make a real impact in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Engineer in Stevenage
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Langham Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Langham Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Langham Recruitment!
✨Direct Apply to Langham Recruitment
Let's not forget to apply directly through the Langham Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Applications Support Engineer in Stevenage
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Langham Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Langham Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Langham Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
