At a Glance
- Tasks: Drive sales performance, improve operations, and develop a high-performing team.
- Company: Fast-growing travel business with a strong reputation and ambitious goals.
- Benefits: Competitive salary, performance bonuses, hybrid working, and travel perks.
- Other info: Genuine progression opportunities and direct access to senior leadership.
- Why this job: Make a real impact in a respected company during an exciting growth phase.
- Qualifications: Experience in the travel industry and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Are you currently working in a travel agency, tour operator, online travel business, or customer-focused travel organisation and looking for a role where you can make a genuine impact? We're partnering with an ambitious and fast-growing specialist travel business with an outstanding reputation in its market. Having achieved significant growth, the company is now entering an exciting new phase and is seeking a commercially minded Sales & Operations Manager to help drive the next stage of its journey.
This is far more than a traditional management role. You’ll have the opportunity to influence strategy, improve performance, develop people, implement new systems and processes, and play a key role in shaping a business that is becoming a recognised leader within its sector. If you’re someone who enjoys improving how things work, developing teams, delivering exceptional customer experiences, and helping a business scale, we’d love to hear from you.
Why This Role?
This opportunity would particularly suit someone with experience from:
- Retail travel agencies
- Tour operators
- Online travel agencies (OTA)
- Travel e-commerce businesses
- Travel sales and reservations teams
- Customer operations or contact centre environments within travel
Perhaps you’re a Branch Manager, Assistant Manager, Operations Manager, Sales Manager, Commercial Manager, or Senior Team Leader looking for a broader leadership role where your ideas and expertise will genuinely shape the future of the business.
The Opportunity
Reporting directly into the leadership team, you’ll be responsible for both commercial performance and operational excellence across the organisation.
You will:
- Drive Sales Performance
- Lead and improve the end-to-end sales process
- Increase conversion rates and maximise sales opportunities
- Introduce structure, accountability, and best practice across the sales function
- Coach and develop team members to improve individual performance
- Use data and reporting to drive commercial decision-making
- Improve Operations
- Develop scalable processes that support continued business growth
- Improve operational efficiency and customer service delivery
- Create clear workflows and performance measures
- Support the successful delivery of customer experiences and events
- Lead Systems & CRM Development
- Help optimise CRM systems and customer journey processes
- Improve visibility of sales pipelines and business performance
- Introduce meaningful reporting and KPI tracking
- Support ongoing digital and technology improvements
- Develop People & Culture
- Lead, coach, and develop a growing team
- Introduce structured performance management and development plans
- Build a high-performing, accountable, and customer-focused culture
- Support recruitment, onboarding, and future talent development
About You
We’re looking for an individual who combines commercial awareness with strong operational leadership. You’ll likely bring:
- Previous experience in a travel industry environment
- Experience managing people and improving team performance
- Strong sales and customer service leadership skills
- Experience implementing or improving processes and systems
- Confidence using CRM platforms and business reporting tools
- A highly organised and proactive approach
- The ability to thrive within a growing, fast-moving business
Most importantly, you’ll be someone who wants to build, improve, and help lead a business through an exciting period of growth.
What’s on Offer?
- £40,000 - £50,000 basic salary
- Performance-related bonus
- Hybrid working (3-4 days per week onsite) (just outside Leeds off the M62)
- Flexible working hours
- Significant autonomy and influence
- Direct access to senior leadership
- Genuine progression opportunities as the business continues to grow
- Travel-related perks and opportunities
- A chance to make a visible impact in a highly respected travel business
Apply Now
If you’re currently working in the travel sector and are looking for an opportunity to step into a broader leadership role within a growing and ambitious business, we’d love to hear from you. This is an opportunity to join at a pivotal stage, influence how the company evolves, and build a long-term career in a business with significant growth ambitions. Apply today to find out more.
Sales and Operations Manager in Morley employer: Langham Recruitment
As an Application Support Engineer, you'll thrive in a dynamic and collaborative environment that values proactive problem-solving and continuous improvement. Our company offers a supportive work culture where your contributions directly impact the success of our eCommerce, ERP, and CRM systems, alongside opportunities for professional growth and development. Located in a vibrant area, we provide a unique blend of challenging projects and a team-oriented atmosphere, making us an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Operations Manager in Morley
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Langham Recruitment who are looking for fresh talent for roles like Sales and Operations Manager.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Langham Recruitment and give you a leg up for your Sales and Operations Manager application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Sales and Operations Manager openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Sales and Operations Manager in Morley
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Sales and Operations Manager role at Langham Recruitment.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Sales and Operations Manager position at Langham Recruitment.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Langham Recruitment.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Langham Recruitment's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Sales and Operations Manager.
How to prepare for a job interview at Langham Recruitment
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Langham Recruitment.
