At a Glance
- Tasks: Welcome guests and ensure a smooth seating experience at our iconic lounge.
- Company: Join the legendary Langham, London, Europe's first Grand Hotel.
- Benefits: Enjoy paid overtime, 28 days holiday, and discounts across hotels and restaurants.
- Other info: Access to training, social events, and recognition for your hard work.
- Why this job: Be part of a prestigious team and create memorable experiences for guests.
- Qualifications: Friendly personality, great communication skills, and multitasking ability required.
The predicted salary is between 12 - 15 £ per hour.
ABOUT THE ROLE
The Langham, London; Europe’s first Grand Hotel, is currently recruiting for an On Call Host to join our talented Palm Court team. This is a ‘0’ / casual hour contract.
RESPONSIBILITIES
- Provide a warm welcome and engage with all guests.
- Ensure that all guests are met and seated at the lounge in a timely and efficient manner.
- Ensure the Host desk is set for service every day.
- Process accurate billing for guests.
- Take accurate reservations.
QUALIFICATIONS
- Warm, confident and welcoming personality.
- Excellent interpersonal skills, engaging with our guests.
- Ability to manage and prioritise.
- Ability to multitask and assist on the floor when necessary.
- Have working knowledge of Micros/Open Table.
- Carry out administrative tasks when the need arises.
BENEFITS
- Financial Wellbeing
- Paid Overtime
- Discretionary Service Charge
- 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
- Access to Wagestream – a salary advance benefit
- Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
- Discounted accommodation at The Langham, London for you and your family
- Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
- Up to £750 Recommend a Friend referral bonus
- Seasonal Travelcard loan
- A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
- Company pension plan
- Life insurance
- Discounts in various high street and online shops
- Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
- Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
- 2 staff parties per year and several colleague social and community events
- Access to the Employee Assistance Programme by Hospitality Action (24/7)
- Access to Qualified Mental Health First Aiders on site
- Most Valued Colleague of the Month and Year Awards
- Long Service Awards
- Physical Wellbeing
- Free meals on duty in our Staff Restaurant
- Uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
- Enhanced Sick Pay
- Eye test vouchers
- Cycle2Work scheme
- Subsidised regular Back Massage, Reflexology & Chiropody Sessions
EEO STATEMENT
We are an equal opportunities employer and welcome applications from all communities.
Would you like to be an On Call Host in such an iconic hotel? Then go ahead, apply!
On Call Host employer: Langham Hotel
The Langham, London is an exceptional employer that offers a vibrant work culture and a wealth of benefits for its On Call Hosts. With opportunities for career progression through comprehensive training and a supportive environment, employees enjoy perks such as complimentary accommodation at various hotels, generous holiday allowances, and a strong emphasis on wellbeing. Join our team and be part of a prestigious establishment where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land On Call Host
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Langham Hotel and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace On Call Host
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Langham Hotel that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Langham Hotel.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Langham Hotel get a sense of who you are beyond your experience!
How to prepare for a job interview at Langham Hotel
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Langham Hotel and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
