At a Glance
- Tasks: Welcome guests, assist with directions, and ensure VIPs have a memorable stay.
- Company: Join the iconic Langham, London, Europe's first Grand Hotel.
- Benefits: Enjoy paid overtime, 28+ days holiday, and discounts at hotels and restaurants.
- Other info: Opportunities for career growth and a supportive work environment.
- Why this job: Be part of a diverse team and create unforgettable experiences for guests.
- Qualifications: Experience in front office roles and excellent personal presentation required.
The predicted salary is between 25000 - 30000 £ per year.
The Langham, London; Europe’s first Grand Hotel is currently recruiting for Guest Services Agent to join our talented Guest Services team. We’re an equal opportunities employer, and we welcome and value applications from all communities.
ABOUT THE ROLE
- Carry out lobby hosting duties, meet and greet guests as they arrive into the hotel, help them with directions, and take them where they need to go.
- Conduct spot checks of VIP rooms, ensuring welcome cards and amenities are arranged and placed.
- Meet and greet VIPs as they arrive; check them in, room them, and start building rapport and relationships.
- Make courtesy calls to VIPs and long‑stay guests to ensure their wellbeing, offer assistance and additional services.
- Update profiles with guest preferences, habits, personal information, and any issues or queries guests may have during their stay.
ABOUT YOU
- Previous experience of working in a Front Office within a similar environment.
- Immaculate personal presentation.
- Previous experience of Opera/Fidelio front office management systems is an advantage.
- Ability to deal with challenging situations.
YOUR BENEFITS
- Paid overtime
- Discretionary service charge
- 28 days of holiday (inclusive of Bank Holidays), with the opportunity to increase to up to 33 days based on length of service
- Access to Wagestream – a salary advance benefit
- Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
- Discounted accommodation at The Langham, London for you and your family
- Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
- Up to £750 recommendation‑friend referral bonus
- Seasonal Travelcard loan
- A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
- Company pension plan
- Life insurance
- Discounts in various high‑street and online shops
- Colleague recognition system – being recognised and rewarded for positive guest comments or when you showcase one of our company values
- Learning and development opportunities, including paid and unpaid cross‑departmental training, empowering you to progress in your career
- 2 staff parties per year and several colleague social and community events
- Access to the Employee Assistance Programme by Hospitality Action (24/7)
- Access to qualified mental health first aiders on site
- Most valued colleague of the month and year awards
- Long service awards
Physical Wellbeing
- Free meals on duty in our Staff Restaurant
- Uniform supplied and laundered, or if non‑uniform colleague, a complimentary valet service of work attire provided
- Enhanced sick pay
- Eye test vouchers
- Cycle2Work scheme
- Subsidised regular back massage, reflexology & chiropody sessions
The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on any protected characteristic. We are committed to disability inclusion and ensuring an inclusive recruitment process. If you require reasonable adjustments, such as accessible interview locations, adapted tests, or specific accommodations, please inform us at the outset. Our goal is to provide an equitable recruitment experience for all candidates.
Would you like to be a Guest Services Agent in such an iconic hotel? Then go ahead, apply!
Guest Services Agent in London employer: Langham Hotel
The Langham, London offers a vibrant and inclusive work environment where every team member is valued and encouraged to grow. With exceptional benefits such as complimentary accommodation at our hotels, generous holiday allowances, and extensive learning opportunities, we ensure that our Guest Services Agents thrive both personally and professionally. Join us in creating memorable experiences for our guests while enjoying a supportive culture that celebrates diversity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Agent in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Langham Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Langham Hotel
Don't be shy about reaching out to Langham Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Agent in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Langham Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Langham Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
