At a Glance
- Tasks: Welcome guests, assist with directions, and ensure VIPs have a memorable stay.
- Company: Join The Langham, London, Europe’s first Grand Hotel with a rich history.
- Benefits: Enjoy paid overtime, 28 days holiday, and discounts at hotels and restaurants.
- Other info: Diverse and inclusive workplace with great career progression opportunities.
- Why this job: Be part of an iconic hotel and create unforgettable experiences for guests.
- Qualifications: Previous front office experience and excellent personal presentation required.
The predicted salary is between 25000 - 30000 £ per year.
The Langham, London; Europe’s first Grand Hotel is currently recruiting for Guest Services Agent to join our talented Guest Services team. We’re an equal opportunities employer, and we welcome and value applications from all communities.
ABOUT THE ROLE
- Carry out lobby hosting duties, meet and greet guests as they arrive into the hotel, help them with directions, and take them where they need to go.
- Conduct spot checks of VIP rooms, ensuring welcome cards and amenities are arranged and placed.
- Meet and greet VIPs as they arrive; check them in, room them, and start building rapport and relationships.
- Make courtesy calls to VIPs and long‑stay guests to ensure their wellbeing, offer assistance and additional services.
- Update profiles with guest preferences, habits, personal information, and any issues or queries guests may have during their stay.
ABOUT YOU
- Previous experience of working in a Front Office within a similar environment.
- Immaculate personal presentation.
- Previous experience of Opera/Fidelio front office management systems is an advantage.
- Ability to deal with challenging situations.
YOUR BENEFITS
- Financial Wellbeing
- Paid overtime
- Discretionary service charge
- 28 days of holiday (inclusive of Bank Holidays), with the opportunity to increase to up to 33 days based on length of service
- Access to Wagestream – a salary advance benefit
- Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
- Discounted accommodation at The Langham, London for you and your family
- Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
- Up to £750 recommendation‑friend referral bonus
- Seasonal Travelcard loan
- A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
- Company pension plan
- Life insurance
- Discounts in various high‑street and online shops
- Colleague recognition system – being recognised and rewarded for positive guest comments or when you showcase one of our company values
- Learning and development opportunities, including paid and unpaid cross‑departmental training, empowering you to progress in your career
- 2 staff parties per year and several colleague social and community events
- Access to the Employee Assistance Programme by Hospitality Action (24/7)
- Access to qualified mental health first aiders on site
- Most valued colleague of the month and year awards
- Long service awards
- Physical Wellbeing
- Free meals on duty in our Staff Restaurant
- Uniform supplied and laundered, or if non‑uniform colleague, a complimentary valet service of work attire provided
- Enhanced sick pay
- Eye test vouchers
- Cycle2Work scheme
- Subsidised regular back massage, reflexology & chiropody sessions
The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on any protected characteristic. We are committed to disability inclusion and ensuring an inclusive recruitment process. If you require reasonable adjustments, such as accessible interview locations, adapted tests, or specific accommodations, please inform us at the outset. Our goal is to provide an equitable recruitment experience for all candidates.
Would you like to be a Guest Services Agent in such an iconic hotel? Then go ahead, apply!
Guest Services Agent employer: Langham Hotel
The Langham, London offers a vibrant and inclusive work environment where every team member is valued and encouraged to grow. With exceptional benefits such as paid overtime, complimentary accommodation at our hotels, and extensive learning opportunities, we ensure that our Guest Services Agents thrive both personally and professionally. Join us in creating memorable experiences for our guests while enjoying a supportive culture that celebrates diversity and teamwork.
