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For Companies At a Glance
- Tasks: Lead a dynamic team to ensure exceptional guest experiences and oversee food and beverage offerings.
- Company: Join the prestigious Langham, London, Europe's first Grand Hotel with a rich history.
- Benefits: Enjoy a supportive environment that values innovation, diversity, and personal growth.
- Other info: Opportunity for career advancement in a renowned 5-star property.
- Why this job: Make a real impact in luxury hospitality while developing your leadership skills.
- Qualifications: Previous supervisory experience in food and beverage and a passion for luxury service.
The predicted salary is between 40000 - 50000 £ per year.
The Langham, London is Europe’s first Grand Hotel and a Forbes 5‑star property, located in the heart of the West End. You will work in a supportive environment that actively promotes innovation, collaboration, and personal growth, while valuing sustainability, diversity, inclusion, and equality.
About the Role
- Ensure that all guests’ needs are dealt with immediately and complaints are handled efficiently and logged.
- Greet, check in and perform rooming procedures.
- Oversee the food and beverage offerings – ensuring sufficient supply and beautiful presentation.
- Motivate, lead and develop the Langham Club team.
- Carry out administrative duties such as duty rotas, holiday requests, sickness/absence, and monthly stock takes.
- Ensure that Health and Safety, food-hygiene regulations and procedures are followed and respected at all times.
About You
- Previous food and beverage background is desirable.
- Previous experience at a supervisor/assistant manager level is essential.
- Understanding of luxury customer service is a must.
- Great attention to detail.
- Strong managerial and leadership qualities.
- Previous experience preparing a roster or handling a variety of administrative tasks.
- Previous experience with Shiji, Opera PMS and MICROS systems is an advantage.
Langham Club Manager in London employer: Langham Hospitality Group
Contact Detail:
Langham Hospitality Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Langham Club Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury hotels. They might have insider info on openings or even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching The Langham's values and recent initiatives. Show us that you’re not just another candidate; you’re genuinely interested in being part of their innovative and inclusive culture.
✨Tip Number 3
Practice your responses to common interview questions, especially around leadership and customer service. We want to see how you handle challenges and motivate your team, so be ready to share specific examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining The Langham team.
We think you need these skills to ace Langham Club Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your previous experiences have shaped your understanding of luxury customer service and how you can bring that to the Langham Club.
Highlight Your Leadership Skills: As a potential Langham Club Manager, it's crucial to showcase your managerial qualities. Share specific examples of how you've motivated and developed teams in the past, as this will resonate with us and our commitment to collaboration and personal growth.
Be Detail-Oriented: Attention to detail is key in our line of work. Make sure your application is free from typos and clearly structured. We appreciate candidates who take the time to present their information neatly, reflecting the high standards we uphold at The Langham.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also shows us that you're genuinely interested in joining our team. Plus, it’s super easy to do!
How to prepare for a job interview at Langham Hospitality Group
✨Know Your Luxury Service
Make sure you understand what luxury customer service means, especially in a prestigious setting like The Langham. Brush up on your knowledge of high-end hospitality standards and be ready to share examples of how you've delivered exceptional service in the past.
✨Showcase Your Leadership Skills
As a Langham Club Manager, you'll need to motivate and lead a team. Prepare to discuss your previous managerial experiences, focusing on how you've developed team members and handled challenges. Use specific examples to illustrate your leadership style.
✨Be Ready for Administrative Questions
Since the role involves handling duty rotas and other administrative tasks, be prepared to talk about your experience with these responsibilities. Familiarise yourself with any relevant systems like Shiji or Opera PMS, and be ready to explain how you've used them effectively in past roles.
✨Emphasise Attention to Detail
Attention to detail is crucial in this role, especially when overseeing food and beverage offerings. Think of instances where your keen eye for detail made a difference, whether it was in presentation or compliance with health and safety regulations. Be ready to share these stories!