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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences in a luxury hotel.
- Company: Join the prestigious Langham, London, Europe's first Grand Hotel.
- Benefits: Enjoy a supportive environment with opportunities for personal growth and development.
- Other info: Great opportunity for career advancement in a renowned 5-star property.
- Why this job: Be part of a team that values innovation, diversity, and sustainability.
- Qualifications: Previous supervisory experience in food and beverage and a passion for luxury service.
The predicted salary is between 40000 - 50000 £ per year.
The Langham, London is Europe’s first Grand Hotel and a Forbes 5‑star property, located in the heart of the West End. You will work in a supportive environment that actively promotes innovation, collaboration, and personal growth, while valuing sustainability, diversity, inclusion, and equality.
About the Role
- Ensure that all guests’ needs are dealt with immediately and complaints are handled efficiently and logged.
- Greet, check in and perform rooming procedures.
- Oversee the food and beverage offerings – ensuring sufficient supply and beautiful presentation.
- Motivate, lead and develop the Langham Club team.
- Carry out administrative duties such as duty rotas, holiday requests, sickness/absence, and monthly stock takes.
- Ensure that Health and Safety, food-hygiene regulations and procedures are followed and respected at all times.
About You
- Previous food and beverage background is desirable.
- Previous experience at a supervisor/assistant manager level is essential.
- Understanding of luxury customer service is a must.
- Great attention to detail.
- Strong managerial and leadership qualities.
- Previous experience preparing a roster or handling a variety of administrative tasks.
- Previous experience with Shiji, Opera PMS and MICROS systems is an advantage.
Langham Club Manager employer: Langham Hospitality Group
Contact Detail:
Langham Hospitality Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Langham Club Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury hotels. They might have insider info on openings or even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching The Langham's values and culture. Show us how your experience aligns with their commitment to sustainability, diversity, and exceptional customer service.
✨Tip Number 3
Practice your responses to common interview questions, especially around leadership and guest service scenarios. We want to see how you handle challenges and motivate your team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Langham family.
We think you need these skills to ace Langham Club Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through. We want to see how your previous experiences have shaped your understanding of luxury customer service and how you can bring that to the Langham Club.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Langham Club Manager role. Highlight your food and beverage background, managerial skills, and any relevant experience with systems like Shiji or Opera PMS. We appreciate when candidates take the time to connect their skills to our needs.
Be Clear and Concise: Keep your application straightforward and to the point. We love detail, but we also value clarity. Make sure your key achievements and experiences are easy to spot, so we can quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at The Langham, London.
How to prepare for a job interview at Langham Hospitality Group
✨Know Your Luxury Service
Make sure you understand what luxury customer service means, especially in a prestigious setting like The Langham. Be ready to share examples of how you've gone above and beyond for guests in previous roles.
✨Showcase Your Leadership Skills
As a Langham Club Manager, you'll need to motivate and lead your team. Prepare to discuss your leadership style and provide specific instances where you've successfully managed a team or resolved conflicts.
✨Familiarise Yourself with Systems
If you have experience with Shiji, Opera PMS, or MICROS systems, be sure to mention it! If not, do a bit of research on these systems so you can speak confidently about how you'd adapt to using them.
✨Prepare for Administrative Questions
Since the role involves handling duty rotas and stock takes, be ready to discuss your experience with administrative tasks. Think of examples that highlight your attention to detail and organisational skills.