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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences in a luxury setting.
- Company: The Langham, London - Europe's first Grand Hotel with a rich heritage.
- Benefits: Supportive environment, focus on personal growth, and commitment to sustainability.
- Other info: Opportunities for career advancement in a vibrant, inclusive workplace.
- Why this job: Join a prestigious hotel and make a real impact on guest satisfaction.
- Qualifications: Experience in food and beverage and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
The Langham, London is Europe’s first Grand Hotel and a Forbes 5‑star property, located in the heart of the West End. You will work in a supportive environment that actively promotes innovation, collaboration, and personal growth, while valuing sustainability, diversity, inclusion, and equality.
About the Role
- Ensure that all guests’ needs are dealt with immediately and complaints are handled efficiently and logged.
- Greet, check in and perform rooming procedures.
- Oversee the food and beverage offerings – ensuring sufficient supply and beautiful presentation.
- Motivate, lead and develop the Langham Club team.
- Carry out administrative duties such as duty rotas, holiday requests, sickness/absence, and monthly stock takes.
- Ensure that Health and Safety, food-hygiene regulations and procedures are followed and respected at all times.
About You
- Previous food and beverage background is desirable.
- Previous experience at a supervisor/assistant manager level is essential.
- Understanding of luxury customer service is a must.
- Great attention to detail.
- Strong managerial and leadership qualities.
- Previous experience preparing a roster or handling a variety of administrative tasks.
- Previous experience with Shiji, Opera PMS and MICROS systems is an advantage.
Langham Club Manager employer: Langham Hospitality Group
Contact Detail:
Langham Hospitality Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Langham Club Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury settings. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories that highlight your leadership skills and how you've handled guest complaints in the past.
✨Tip Number 3
Research the Langham Club! Familiarise yourself with their values around sustainability, diversity, and inclusion. This will help you align your answers during interviews and show that you're a perfect fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Langham Club Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your previous experiences have shaped your understanding of luxury customer service and how you can bring that to the Langham Club.
Highlight Your Leadership Skills: As a Langham Club Manager, you'll be leading a team, so make sure to showcase your managerial qualities in your application. Share examples of how you've motivated and developed teams in the past – we love to see that!
Be Detail-Oriented: Attention to detail is key in our industry. When crafting your application, double-check for any typos or errors. A polished application reflects your commitment to excellence, which is exactly what we value at The Langham.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Langham!
How to prepare for a job interview at Langham Hospitality Group
✨Know Your Luxury Service
Make sure you understand what luxury customer service means, especially in a prestigious setting like The Langham. Be ready to share examples of how you've gone above and beyond for guests in previous roles.
✨Showcase Your Leadership Skills
As a Langham Club Manager, you'll need to motivate and lead your team. Prepare to discuss your leadership style and provide specific instances where you've successfully managed a team or resolved conflicts.
✨Familiarise Yourself with Systems
If you have experience with Shiji, Opera PMS, or MICROS systems, be sure to mention it. If not, do a bit of research on these systems so you can speak confidently about how you would adapt to using them.
✨Attention to Detail is Key
In this role, attention to detail is crucial. Think of examples from your past work where your keen eye for detail made a difference, whether in food presentation or administrative tasks. This will show that you understand the importance of this quality in a luxury environment.