At a Glance
- Tasks: Support the Food & Beverage team with admin, reports, and guest feedback.
- Company: The Langham, London - Europe's first Grand Hotel with a rich history.
- Benefits: 28 days holiday, discounts, and excellent colleague perks.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Join a prestigious hotel and make a real impact in the F&B division.
- Qualifications: Experience in luxury hotels and strong MS Office skills required.
The predicted salary is between 31500 - 38500 £ per year.
The Langham, London; Europe’s first Grand Hotel, is currently recruiting for a Food and Beverage Executive to join our talented Food and Beverage team.
In this role, you will take overall responsibility for providing day-to-day administrative support to the Food & Beverage division whilst working closely with the Director and Assistant Director of Food & Beverage.
You will also be the main link for regular communication and meetings with all Food & Beverage colleagues.
In the role of Food and Beverage Executive, your key focus will be to
- ensure all administration related to the F&B office is carried out effectively
- support the Director and Assistant Director of F&B and all outlet managers on a daily basis
- lead quality in the F&B division, producing reports from Medallia, Trip Advisor and other guest feedback channels to see outlet trends and defect areas.
- support the Director and Assistant Director of Food & Beverage with financial reports and analysis of revenues to enable the division to make smart and informed decisions about the business, such as menu engineering, cover comparisons and revenues by hour per department.
- respond to all guest compliments/comments/complaints in a timely fashion
- establish and maintain a personnel management system within the F&B department including induction, training, etc.
- champion the food safety training for food and beverage colleagues
- Do you have? -
- similar experience in a luxury 5* hotel
- excellent knowledge of MS Office, Opera/Shiji and Micros
- the ability to work under pressure
- good organisation, the ability to think logically and work independently
- the ability to adapt swiftly and seamlessly to situations that arise
- excellent command of written and spoken English
- knowledge of In Design and Open Table would be advantageous
Apart from a competitive salary, we also offer an excellent range of colleague benefits, such as:
- 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
- discretionary service charge
- uniform supplied and laundered or, if a non-uniform colleague, a complimentary valet service of work attire provided
- complimentary accommodation at other Langham Hotels
- discounted accommodation at The Langham, London
- discounts for you and your friends and family in our food and beverage outlets and on Spa treatments
- a subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
- pension plan
- life insurance
- cycle to work scheme
- season travelcard loan
- colleague recognition system - being recognised and rewarded for positive guest comments or when you go the extra mile
- learning and development opportunities, which also include paid and unpaid cross departmental training opportunities
- two staff parties per year and a number of colleague social and community events
The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group, comprises 380 luxury bedrooms and suites, the acclaimed Palm Court restaurant, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe’s first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school.
The team at the hotel prides itself on creating enchanting encounters for our guests, and we’ve been doing so since 1865.
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Food and Beverage Executive employer: Langham Hospitality Group
Langham Hospitality Group is an exceptional employer that values innovation and excellence in the luxury hospitality sector. With a strong focus on employee growth and development, team members are encouraged to enhance their skills in a dynamic and supportive work culture. Located in the heart of the United Kingdom, working with us means being part of a prestigious brand known for its commitment to delivering outstanding guest experiences and fostering a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Executive
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Langham Hospitality Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Langham Hospitality Group
Don't be shy about reaching out to Langham Hospitality Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food and Beverage Executive
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Langham Hospitality Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Langham Hospitality Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
