At a Glance
- Tasks: Lead the housekeeping team to deliver exceptional service and maintain high standards.
- Company: Join The Langham, London, a prestigious 5-star hotel with a rich history.
- Benefits: Enjoy competitive pay, generous holiday, and discounts at luxury hotels and restaurants.
- Other info: Work in a supportive environment that values diversity and personal growth.
- Why this job: Be part of a legendary hotel and create memorable experiences for guests.
- Qualifications: Experience in housekeeping leadership and strong customer service skills required.
The predicted salary is between 36000 - 60000 £ per year.
The Langham, London; Europe’s first Grand Hotel and luxury 5* property, is currently recruiting for an Executive Housekeeper to join our Housekeeping Department. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.
In the role of an Executive Housekeeper, your key focus will be to:
- oversee and lead the housekeeping department, including Laundry, Valet and Florist services
- participate in the preparation of the strategic business and operating plans
- prepare the annual Housekeeping Department payroll and operating budgets and monthly expenditure forecast
- implement strategies aimed at cost minimisation and productivity maximisation without compromising quality standards
- monitor and review quality standards for the department
- conduct daily checks of guest bedrooms, all public areas and guest corridors
- attend promptly to all guest complaints and requests and follow up as necessary
- always lead by example and inspire the teams to deliver highly personalised, anticipatory and memorable guest experience
- build strong relationships with all relevant stakeholders
Do you have?
- previous experience of working in a role of an Executive Housekeeper or Director of Housekeeping in a similar style and size property
- previous experience and exposure to housekeeping, floristry, laundry and/or valet departments
- strong numerical aptitude, ability to use Microsoft Office packages and Property Management Systems
- ability to motivate, lead and inspire people
- high levels of resilience, tenacity and drive
- excellent customer service skills
- great attention to detail
- immaculate personal presentation
YOUR BENEFITS
- Discretionary Service Charge
- 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
- Access to Wagestream – a salary advance benefit
- Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
- Discounted accommodation at The Langham, London for you and your family
- Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
- Up to £750 Recommend a Friend referral bonus
- Seasonal Travelcard loan
- Health Cash Plan (the hotel covers the cost of Level 1 with Simplyhealth)
- Company pension plan
- Life insurance
- Discounts in various high street and online shops
Mental Wellbeing
- Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
- Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
- 2 staff parties per year and several colleague social and community events
- Access to the Employee Assistance Programme by Hospitality Action (24/7)
- Access to Qualified Mental Health First Aiders on site
- Most Valued Colleague of the Month and Year Awards
- Long Service Awards
Physical Wellbeing
- Free meals on duty in our Staff Restaurant
- Complimentary valet service of work attire provided
- Enhanced Sick Pay
- Eye test vouchers
- Cycle2Work scheme
- Subsidised regular Back Massage, Reflexology & Chiropody Sessions
OUR CULTURE
Our company is dedicated to cultivating a supportive environment where "Our People, Our Pride" serves as a guiding principle, fostering innovation, collaboration, and personal growth.
DIVERSITY & INCLUSION
The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on any protective characteristic.
DISABILITY INCLUSION
We are committed to disability inclusion and ensuring an inclusive recruitment process. If you require reasonable adjustments, such as accessible interview locations, adapted tests, or specific accommodations, please inform us at the outset. Our goal is to provide an equitable recruitment experience for all candidates.
SUSTAINABILITY PLEDGE
We are extremely proud to be recognised as an environmentally conscious hotel, constantly striving to improve our eco policies and initiatives to help preserve our world for future generations. We attained Platinum Earthcheck certification for the 4th consecutive year in December 2023, making us the first UK hotel to achieve Platinum status in 2020 and one of only two hotels in Europe and the UK currently holding this prestigious certification.
The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites and Palm Court restaurant, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe’s first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on building great memories for our guests and we’ve been doing so since 1865.
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
Would you like to be an Executive Housekeeper in such an iconic hotel? Then go ahead, apply!
Executive Housekeeper - The Langham, London employer: Langham Hospitality Group - The Langham, London
The Langham, London is an exceptional employer that prioritises the well-being and growth of its employees, offering a wealth of benefits including generous holiday allowances, health cash plans, and opportunities for professional development. With a strong commitment to diversity and inclusion, as well as a supportive work culture that values innovation and collaboration, employees are encouraged to thrive in their roles while contributing to the hotel's legacy of delivering outstanding guest experiences. Located in the heart of London, working at this iconic 5-star hotel not only provides a prestigious career opportunity but also access to unique perks such as complimentary stays at Langham properties worldwide.
Contact Details:
Langham Hospitality Group - The Langham, London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Executive Housekeeper - The Langham, London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at The Langham or similar hotels. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching The Langham's values and culture. Show us how your experience aligns with their commitment to excellence and guest satisfaction. We love candidates who can demonstrate a genuine passion for hospitality!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through! Use examples from your past roles to illustrate your leadership skills and attention to detail.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re genuinely interested in the role and appreciate the opportunity to connect.
We think you need these skills to ace Executive Housekeeper - The Langham, London
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for hospitality shine through! Share specific experiences that highlight your commitment to delivering exceptional service and how you’ve gone above and beyond for guests in the past.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Executive Housekeeper role. Highlight relevant experience in housekeeping, floristry, and laundry, and don’t forget to mention your leadership skills and ability to inspire teams!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we want to know what makes you the perfect fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing benefits!
How to prepare for a job interview at Langham Hospitality Group - The Langham, London
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of housekeeping operations, especially in a luxury setting. Familiarise yourself with The Langham's standards and values, as well as any recent news about the hotel. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As an Executive Housekeeper, you'll need to lead and inspire your team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain high standards, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific situations, like guest complaints or budget management. Think through potential scenarios beforehand and prepare structured responses using the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving skills.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and ensure your personal presentation is immaculate. This reflects your understanding of the industry’s standards and shows that you take the role seriously. Remember, you're not just applying for a job; you're representing The Langham's brand.
