At a Glance
- Tasks: Provide top-notch customer service and administrative support in a busy veterinary hospital.
- Company: Langford Vets, a leading Small Animal Veterinary Referral Hospital.
- Benefits: Generous holiday, wellbeing initiatives, and a supportive work environment.
- Other info: Flexible hours with opportunities for professional growth and community involvement.
- Why this job: Join a dynamic team and make a difference in animal care while developing your skills.
- Qualifications: 3 years in customer service; vet experience is a plus but not required.
The predicted salary is between 27800 - 27800 £ per year.
Role Overview
Langford Vets is delighted to offer an exciting opportunity within our Client Services team for an experienced, professional, and dynamic individual with a strong customer focus, keen to thrive in a busy and fast‑paced Small Animal Veterinary Referral Hospital.
The position is a full‑time, 12‑month fixed‑term contract.
The hospital is based at Langford and operates 24/7, providing specialist clinics including neurology, soft tissue surgery, medicine and emergency care to first‑opinion veterinary practices.
The role supports these activities by providing first‑rate customer and administrative service to clients and clinicians.
Key Responsibilities
- Make appointment bookings, manage telephony services, and perform administrative tasks including taking payments and processing insurance forms.
- Provide front‑of‑house reception support, greet clients, maintain the reception area, and manage cash reconciliation.
- Handle telephone enquiries, direct calls, and book appointments in the system.
- Maintain and update the x‑ray referral service, scan documents onto Ezy Vet, and manage the email mailbox.
- Support the website, order stationery, liaise with clients regarding deceased pets, and identify opportunities for business improvement.
- Assist with clinical planning and other ad‑hoc tasks as assigned.
Person Specification
Experience and Qualifications
- Minimum of 3 years’ experience in a customer‑focused role.
- Previous experience in a veterinary environment is an asset but not essential.
- Advanced word processing skills, including Microsoft Word.
- Formal qualification in typewriting or word processing such as RSA or Pitman’s Advanced.
- Education to a good GCSE level or equivalent, including English and preferably maths.
- Relevant training as a telephonist or receptionist.
Skills and Attributes
- Excellent organisational, numerical and literacy skills.
- Confident communicator, professional, friendly, and caring.
- High level of empathy and a positive “can‑do” attitude.
- Strong teamwork and multitasking ability in a busy environment.
- Flexibility to cover reception between 08:00 and 18:00 weekdays and 09:00–16:00 Saturdays and Sundays, and to provide occasional emergency cover.
Benefits
- 6.6 weeks holiday per year, inclusive of bank holidays (additional entitlement for long service).
- On‑site mental wellbeing champions, EDI committee, employee forum, menopause café, wellbeing talks and events.
- Cycle‑to‑work scheme, family‑friendly policies including enhanced maternity and paternity pay after 2 years’ service.
- Simply Health Cashplan membership, free annual flu vaccination, free Specsavers eye test voucher.
- Free on‑site parking, U2 bus service link to Bristol, annual CPD allowance, employee discount.
- Generous pension scheme – up to 8 % match, plus reimbursement of one professional membership fee per year.
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Client Services Administrator (fixed-term contract) in Langford employer: Langford Veterinary Services
Langford Vets is an exceptional employer, offering a supportive and dynamic work environment within a leading Small Animal Veterinary Referral Hospital. Employees benefit from generous holiday allowances, comprehensive wellbeing initiatives, and opportunities for professional development, all while being part of a dedicated team that prioritises client care and teamwork. Located in Langford, the hospital provides a unique chance to contribute to a variety of specialist veterinary services, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Langford Veterinary Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Administrator (fixed-term contract) in Langford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Langford Veterinary Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Langford Veterinary Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Administrator (fixed-term contract) in Langford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Langford Veterinary Services:Your cover letter is your chance to shine! Tell us why you want to work at Langford Veterinary Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Langford Veterinary Services!
How to prepare for a job interview at Langford Veterinary Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
