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- Tasks: Be the friendly face of our nursing home, welcoming visitors and providing excellent customer service.
- Company: Join Welford Healthcare, a growing company dedicated to quality care and a positive environment.
- Benefits: Enjoy a comprehensive induction, ongoing training, workplace pension, and free on-site parking.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive setting.
- Qualifications: GCSE education, strong communication skills, and experience in admin or reception roles.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 12 - 16 £ per hour.
At Langford Park, we are looking for someone with a naturally warm, friendly, sensitive, and approachable nature with confidence in their abilities. The ideal candidate will be an excellent listener with strong written and verbal communication skills. As the Receptionist, you will provide a professional and friendly ‘meet and greet’ service within the Nursing Home. You will be driven by a real passion for providing excellent customer service. You will ensure all visitors and callers are greeted in a timely manner with a real focus on putting the customer first at all times. You will also support the Home Manager with administrative activities which focus on providing excellent customer service throughout the Home.
Responsibilities of the Receptionist:
- Act as the 'champion' and 'face of the home' providing a professional meet & greet service to all visitors and callers ensuring they are treated in line with the company values at all times.
- Ensure the reception area and areas around the home are well maintained and welcoming.
- Collect and report all customer feedback to the Home Manager and offer recommendations for improvements.
- Build strong relationships with the Home Manager, staff, residents and their families to promote a positive environment in the Home.
- Support the Admin Manager with their duties and cover when they are on annual leave.
Education, Skills and Experience
- We are looking for someone with a naturally warm, friendly, sensitive and approachable nature with confidence in their abilities.
- The ideal candidate will be an excellent listener with strong written and verbal communication skills as well as being computer literate and able to use IT systems.
- Educated to GCSE level or higher.
- Experienced in working in an admin/reception capacity.
- Experienced in working in a commercial mindset.
- Able to maintain professional composure at all times.
- Action orientated with a passion for working in an effective and timely manner.
Benefits
- Comprehensive induction programme.
- Ongoing training and development.
- Workplace pension.
- Free on-site parking.
Welford Healthcare was founded in 2017 with the goal of building a boutique collection of quality care homes across the UK. Our strategy is to grow our business by acquiring mature care homes with quality foundations and strong potential for improvement and by investing in our people and our properties to ensure our homes are always inviting and homely. Our senior leadership team has extensive experience of operating, opening and acquiring quality care homes with proven track records in regulatory compliance and running commercially successful businesses where meeting the needs and ensuring the happiness of our residents and our teams are the cornerstones of our approach.
Bank Receptionist employer: Langford Park Care Home
Contact Detail:
Langford Park Care Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Receptionist
✨Tip Number 1
First things first, make sure you know the company inside out. Research Welford Healthcare and their values so you can show them you're genuinely interested in being part of their team. This will help you stand out during interviews!
✨Tip Number 2
Practice your 'meet and greet' skills! Since the role is all about making visitors feel welcome, try role-playing with a friend or family member. This will help you feel more confident and natural when it comes to interacting with callers and guests.
✨Tip Number 3
Don’t forget to showcase your communication skills! Whether it's through a mock interview or networking events, practice articulating your thoughts clearly and listening actively. This will demonstrate your ability to connect with others, which is key for this role.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Langford Park. Good luck!
We think you need these skills to ace Bank Receptionist
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off that warm and friendly nature that makes you perfect for the role.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention your strong communication skills and any previous admin or reception experience that aligns with what we’re looking for.
Show Your Passion: We love candidates who are passionate about providing excellent customer service. In your application, share examples of how you’ve gone above and beyond for customers in the past – it’ll really make you stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen and ready to join our team at Langford Park!
How to prepare for a job interview at Langford Park Care Home
✨Show Your Warmth
As a Bank Receptionist, your friendly and approachable nature is key. During the interview, make sure to smile and maintain eye contact. This will help convey your warmth and confidence, making a great first impression.
✨Demonstrate Excellent Communication Skills
Since strong verbal and written communication skills are essential for this role, prepare to showcase these during the interview. Practice answering common questions clearly and concisely, and be ready to discuss how you’ve effectively communicated in past roles.
✨Highlight Customer Service Experience
The role focuses heavily on providing excellent customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in previous positions. This will show your passion for putting the customer first.
✨Prepare for Administrative Questions
Since you'll be supporting the Admin Manager, brush up on your administrative skills. Expect questions about your experience with IT systems and how you handle multitasking. Have examples ready that demonstrate your organisational abilities and attention to detail.
