At a Glance
- Tasks: Deliver exceptional customer service and handle daily enquiries in a fast-paced environment.
- Company: Join Langdons, a leading logistics company delivering fresh and frozen goods across the UK.
- Benefits: Competitive salary, annual pay review, free training, and relaxed working environment.
- Other info: We welcome diverse applicants and offer excellent career growth opportunities.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Level 3 Customer Service or equivalent and experience with computer systems.
The predicted salary is between 30056 - 30056 € per year.
Do you strive to deliver exceptional customer service every time? Do you have experience of working in a fast‑paced, customer‑service office environment? If so, our Customer Service Assistant role is the role for you! Here at Langdons, we have an amazing opportunity for a Customer Service Assistant to join the team based in Luton. You will be working full time, permanent, Monday to Friday. In return, you will receive a highly competitive salary of £30,056.93 per annum plus excellent company benefits.
About us
Whether it’s fresh consignments or frozen goods we have it covered! Langdons can deliver to almost any location in the UK or Ireland within 24 hours. We have 12 depots and over 375 lorries carrying chilled and frozen food all over the country. We’re the only company providing a 24‑hour service of this kind, and we’re very good at it. Langdons are proud to be an equal opportunities employer, treating all applicants equitably and ensuring all recruitment is based on merit. However, we particularly welcome applications from the following groups as they are underrepresented in our industry: Women, LGBT+ and Black, Asian, and Minority Ethnic applicants.
Responsibilities
This is a fantastic role to really get your teeth into. Your role will be to handle daily enquiries and bookings from customers, ensuring the highest quality of service is delivered and any complaints are followed up and escalated where required.
- Respond to all customer enquiries and ensure they are made aware of delivery and collection arrangements
- Book incoming jobs onto company systems and allocate them to relevant depots
- Work closely with Warehouse colleagues and customers to identify any discrepancies in stock movements
- Assist with price quotations for movement of loads upon request
- Provide cover for the Transport Team where required
Qualifications and experience
- Level 3 Customer Service or equivalent
- Experience of using computer systems including Microsoft Excel and Word
- Experience of liaising with customers
Skills
- Ability to compile, analyse and interpret relevant data
- Ability to demonstrate an understanding of exceptional customer service
- Ability to use initiative and be organised so that key tasks are completed fully and on time
- Ability to work to set targets and deadlines
- Excellent verbal and written communication skills
- Proven arithmetic skills
- Happy working with a team
Benefits
- Annual pay review
- Company sick pay
- Long Service Bonus Payments
- Free in‑house job specific training and development
- Opportunity for career‑relevant apprenticeships
- Free onsite parking
- Free eye tests up to £25
- Free tea/coffee/milk
- Office/Warehouse to wheels scheme
- Relaxed working environment
- Employee Assistance Programme
- Staff Discount Scheme
Customer Service Assistant in Luton employer: Langdons
Langdons is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a range of benefits including annual pay reviews, free training, and a relaxed working environment. Located in Luton, our commitment to diversity and inclusion ensures that all employees feel valued and supported, making it a rewarding place to build a career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Luton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Langdons. Understand their services and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different customer enquiries or complaints. This will help you feel more confident and prepared when discussing your experience during the interview.
✨Tip Number 3
Show off your teamwork skills! Since you'll be working closely with Warehouse colleagues and customers, be ready to share examples of how you've successfully collaborated in the past.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up at Langdons.
We think you need these skills to ace Customer Service Assistant in Luton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your experience in fast-paced environments and your knack for delivering top-notch customer service. We want to see how you fit into our team!
Showcase Your Skills:Don’t forget to mention your skills in using computer systems like Microsoft Excel and Word. If you've got experience with data analysis or handling customer enquiries, let us know! We love seeing how you can contribute to our success.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at Langdons
✨Know Your Customer Service Basics
Brush up on the fundamentals of exceptional customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples that showcase your ability to resolve complaints and ensure customer satisfaction.
✨Familiarise Yourself with the Company
Do a bit of homework on Langdons and their unique 24-hour delivery service. Understanding their operations and values will help you tailor your answers and show genuine interest in the role. Mentioning their commitment to equality and diversity can also score you some points!
✨Practice Your Communication Skills
Since excellent verbal and written communication skills are key for this role, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member, focusing on how you would respond to customer enquiries and complaints.
✨Show Your Organisational Skills
Be prepared to discuss how you manage your time and tasks effectively. Think of examples where you’ve successfully juggled multiple responsibilities or met tight deadlines. This will demonstrate your ability to work in a fast-paced environment, which is crucial for the Customer Service Assistant position.
