At a Glance
- Tasks: Deliver exceptional customer service and manage logistics in a fast-paced office environment.
- Company: Join STEF Langdons, a leader in chilled and frozen food delivery across the UK and Ireland.
- Benefits: Enjoy competitive salary, annual pay review, free training, and onsite perks like parking and refreshments.
- Other info: We welcome diverse applicants and offer excellent career development opportunities.
- Why this job: Be part of a dynamic team making a real impact in the logistics industry.
- Qualifications: Level 3 Customer Service or equivalent, with strong IT and communication skills.
The predicted salary is between 20018 - 20018 £ per year.
Do you strive to deliver exceptional customer service every time?
Do you have experience of working in a fast paced, office environment?
If so, our Operational Support Assistant role is the role for you!
Here at STEF Langdons, we have an amazing opportunity for a Operational Support Assistant to join the team based in Bridgwater. You will be working on a full time, permanent basis, working Monday to Friday 09:00 -15:00 and in return, you will receive a highly competitive salary of £20,018.86 per annum.
About us
Whether it's fresh consignments or frozen goods we have it covered! STEF Langdons can deliver to almost any location in the UK or Ireland within 24 hours. We have 12 depots and over 375 lorries carrying chilled and frozen food all over the country. We're the only company providing a 24-hour service of this kind, and we're very good at it.
STEF Langdons are proud to be an equal opportunities employer, treating all applicants equitably and ensuring all recruitment is based on merit. However, we particularly welcome applications from the following groups as they are underrepresented in our industry: Women, LGBT+, and Black, Asian, and Minority Ethnic applicants.
What’s in it for you
- Annual pay review
- Company sick pay
- Long Service Bonus Payments
- Free inhouse job specific training and development
- Opportunity for career relevant apprenticeships
- Free onsite parking
- Free eye tests up to £25
- Free tea/coffee/milk
- Office/Warehouse to wheels scheme
- Relaxed working environment
- Employee Assistance Programme
- Staff Discount Scheme
What you’ll be doing as our Operational Support Assistant
- Responds to all customer enquiries and ensure they are made aware of delivery and collection arrangements, including any unanticipated changes via phone, email or portal
- Books incoming jobs onto company systems and allocates them to relevant depots, raising any disputes where identified and ensuring any follow-up action is taken
- Works closely with Warehouse and Transport colleagues and customers to identify any discrepancies in stock movements and ensure customers are informed and updated of progress
- Provide cover for the Transport Team where required
- Process customer emails and action amendments in system
- Handle various mailboxes and respond in timely manner.
- Ensure all company systems are updated accurately and on a timely basis and relevant paperwork is in place
- Investigating and solving pre and post departure customer escalations
- Communicate effectively with internal and external stakeholders, ensuring they are kept informed and updated.
- Adopt a diplomatic approach to problem resolution and will be comfortable working in a fast paced working environment.
- Dealing with transport bookings and queries
What qualifications and experience are we looking for in our Operational Support Assistant
- Level 3 Customer Service or equivalent
- IT literate in Microsoft Office packages and have the ability to compile, analyse and interpret relevant data
- Experience of liaising with customers and demonstrates an understanding of exceptional customer service
- Office-based experience involving transport operations or good knowledge of the logistics industry
What skills are we looking for in our Operational Support Assistant
- Ability to use initiative and to be so organised that key tasks can be completed fully and on time.
- Ability to work to fluid targets and deadlines
- Proven verbal and written communication skills
- Proven arithmetic skills
- Should be happy working with a team
- Flexibility with the ability to multi task
- Strong attention to detail
If you would like any information about any of the opportunities at STEF Langdons please contact feedyourfuture@langdons.co.uk.
Operational Support Assistant in Bridgwater employer: Langdons
Langdons is an excellent employer for LGV Drivers, offering a competitive salary and a supportive work culture that prioritises employee well-being. With benefits such as overtime premiums, annual pay reviews, and free in-house CPC training, we are committed to fostering growth and development within our team. Located in Barnsley, our modern fleet and focus on equal opportunities make us a rewarding place to work for those seeking a meaningful career in logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Assistant in Bridgwater
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Langdons. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Langdons before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Langdons:Your cover letter is your chance to shine! Tell us why you want to work at Langdons specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Langdons!
How to prepare for a job interview at Langdons
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
