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- Tasks: Deliver exceptional customer service and handle enquiries in a fast-paced environment.
- Company: Join Langdons, a leading logistics company with a commitment to quality service.
- Benefits: Enjoy competitive salary, annual pay reviews, and free onsite perks.
- Why this job: Make a real difference in customer satisfaction while working flexible night shifts.
- Qualifications: Level 3 Customer Service or equivalent and experience with computer systems.
- Other info: Inclusive workplace welcoming diverse applicants with excellent career development opportunities.
The predicted salary is between 31982 - 31982 £ per year.
Do you strive to deliver exceptional customer service every time? Do you have experience of working in a fast-paced, customer service office environment? If so, our Customer Service Assistant role is the role for you! Here at Langdons, we have an amazing opportunity for a Customer Service Assistant to join the team based in Bellshill. You will be working on a full-time, permanent basis, working 4 on 4 off Nights and in return, you will receive a highly competitive salary of £31,982.44 per annum plus excellent company benefits!
The Customer Service Assistant role:
This is a fantastic role to really get your teeth into! Your role will be to handle daily enquiries and bookings from customers, ensuring the highest quality of service is delivered and any complaints are followed up and escalated where required.
About us:
Whether it’s fresh consignments or frozen goods we have it covered! Langdons can deliver to almost any location in the UK or Ireland within 24 hours. We have 9 depots and over 375 lorries carrying chilled and frozen food all over the country. We’re the only company providing a 24-hour service of this kind, and we’re very good at it.
Langdons are proud to be an equal opportunities employer, treating all applicants equitably and ensuring all recruitment is based on merit. However, we particularly welcome applications from the following groups as they are underrepresented in our industry: Women, LGBT+, and Black, Asian, and Minority Ethnic applicants.
What’s in it for you?
- Annual pay review
- Company sick pay
- Long Service Bonus Payments
- Free in-house job specific training and development
- Opportunity for career relevant apprenticeships
- Free onsite parking
- Free eye tests up to £25
- Free tea/coffee/milk
- Office/Warehouse to wheels scheme
- Relaxed working environment
- Employee Assistance Programme
- Staff Discount Scheme
What you’ll be doing as our Customer Service Assistant:
- Respond to all customer enquiries and ensure they are made aware of delivery and collection arrangements
- Book incoming jobs onto company systems and allocate them to relevant depots
- Work closely with Warehouse colleagues and customers to identify any discrepancies in stock movements
- Assist with price quotations for movement of loads upon request
- Provide cover for the Transport Team where required
What qualifications and experience are we looking for in our Customer Service Assistant?
- Level 3 Customer Service or equivalent
- Experience of using computer systems including Microsoft Excel and Word
- Experience of liaising with customers
What skills are we looking for in our Customer Service Assistant?
- Ability to compile, analyse and interpret relevant data
- Ability to demonstrate an understanding of exceptional customer service
- Ability to use initiative and be organised so that key tasks are completed fully and on time
- Ability to work to set targets and deadlines
- Excellent verbal and written communication skills
- Proven arithmetic skills
- Happy working with a team
If this role sounds like the right fit for you, click apply today to become our new Customer Service Assistant, we would love to hear from you!
If you would like any information about any of the opportunities at STEF Langdons please contact feedyourfuture@langdons.co.uk.
Night Shift Customer Service Specialist (4 on 4 off) in Bellshill employer: Langdons
Contact Detail:
Langdons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Shift Customer Service Specialist (4 on 4 off) in Bellshill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Langdons. Understand their services and values, especially their commitment to exceptional customer service. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or complaints. We want you to feel confident and ready to impress during the interview!
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with computer systems and customer interactions. Use specific examples to demonstrate your ability to analyse data and provide exceptional service. We love seeing candidates who can back up their claims!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Customer Service Assistant position!
We think you need these skills to ace Night Shift Customer Service Specialist (4 on 4 off) in Bellshill
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to deliver exceptional service in previous roles. Use specific examples that demonstrate your ability to handle enquiries and resolve complaints.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your relevant skills and experiences that align with what we’re looking for in a Customer Service Assistant.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your communication skills shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at Langdons
✨Know the Company Inside Out
Before your interview, take some time to research Langdons. Understand their services, values, and what makes them unique in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
Since this role is all about exceptional customer service, think of specific examples from your past experiences where you handled customer enquiries or complaints successfully. Be ready to discuss how you resolved issues and ensured customer satisfaction.
✨Showcase Your Tech Skills
Make sure you're comfortable discussing your experience with computer systems, especially Microsoft Excel and Word. You might be asked to demonstrate your ability to compile and analyse data, so brush up on those skills before the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Customer Service Assistant. This shows that you’re engaged and thinking about how you can fit into the company culture.