Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage daily enquiries in a fast-paced environment.
- Company: Join Langdons, a leading company in chilled and frozen food delivery.
- Benefits: Enjoy competitive salary, annual pay review, and free onsite perks.
- Why this job: Make a real impact by helping customers and ensuring smooth operations.
- Qualifications: Level 3 Customer Service or equivalent and experience with computer systems.
- Other info: Relaxed working environment with opportunities for career development.
The predicted salary is between 31982 - 31982 £ per year.
Do you strive to deliver exceptional customer service every time? Do you have experience of working in a fast paced, customer service office environment? If so, our Customer Service Assistant role is the role for you! Here at Langdons, we have an amazing opportunity for a Customer Service Assistant to join the team based in Bellshill. You will be working on a full time, permanent basis, working 4 on 4 off Nights and in return, you will receive a highly competitive salary of £31,982.44 per annum plus excellent company benefits!
The Customer Service Assistant role: This is a fantastic role to really get your teeth into! Your role will be to handle daily enquiries and bookings from customers, ensuring the highest quality of service is delivered and any complaints are followed up and escalated where required.
About us: Whether it’s fresh consignments or frozen goods we have it covered! Langdons can deliver to almost any location in the UK or Ireland within 24 hours. We have 9 depots and over 375 lorries carrying chilled and frozen food all over the country. We’re the only company providing a 24-hour service of this kind, and we’re very good at it. Langdons are proud to be an equal opportunities employer, treating all applicants equitably and ensuring all recruitment is based on merit. However, we particularly welcome applications from the following groups as they are underrepresented in our industry: Women, LGBT+, and Black, Asian, and Minority Ethnic applicants.
What’s in it for you:
- Annual pay review
- Company sick pay
- Long Service Bonus Payments
- Free inhouse job specific training and development
- Opportunity for career relevant apprenticeships
- Free onsite parking
- Free eye tests up to £25
- Free tea/coffee/milk
- Office/Warehouse to wheels scheme
- Relaxed working environment
- Employee Assistance Programme
- Staff Discount Scheme
What you’ll be doing as our Customer Service Assistant:
- Respond to all customer enquiries and ensure they are made aware of delivery and collection arrangements
- Book incoming jobs onto company systems and allocate them to relevant depots
- Work closely with Warehouse colleagues and customers to identify any discrepancies in stock movements
- Assist with price quotations for movement of loads upon request
- Provide cover for the Transport Team where required
What qualifications and experience are we looking for in our Customer Service Assistant?
- Level 3 Customer Service or equivalent
- Experience of using computer systems including Microsoft Excel and Word
- Experience of liaising with customers
What skills are we looking for in our Customer Service Assistant?
- Ability to compile, analyse and interpret relevant data
- Ability to demonstrate an understanding of exceptional customer service
- Ability to use initiative and be organised so that key tasks are completed fully and on time
- Ability to work to set targets and deadlines
- Excellent verbal and written communication skills
- Proven arithmetic skills
- Happy working with a team
If this role sounds like the right fit for you, click apply today to become our new Customer Service Assistant, we would love to hear from you!
If you would like any information about any of the opportunities at STEF Langdons please contact feedyourfuture@langdons.co.uk.
Customer Service Assistant in Bellshill employer: Langdons
Contact Detail:
Langdons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Bellshill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Langdons. Understand their values, services, and what makes them unique in the industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service scenarios! Think about common customer queries or complaints and how you would handle them. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Show off your teamwork skills! Since you'll be working closely with colleagues and customers, be ready to share examples of how you've successfully collaborated in the past. Highlighting your ability to work well in a team can set you apart.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Assistant in Bellshill
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help customers in the past. Share specific examples that demonstrate your ability to handle enquiries and resolve complaints effectively.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Use keywords from the listing, like 'fast-paced environment' and 'exceptional customer service', to show us you’re the perfect fit.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Langdons
✨Know Your Customer Service Basics
Brush up on the fundamentals of exceptional customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples where you went above and beyond for a customer.
✨Familiarise Yourself with the Company
Do some research on Langdons and their unique 24-hour delivery service. Understanding their operations and values will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Anticipate questions related to handling complaints, working under pressure, and collaborating with team members. Practise your responses so you can convey your skills confidently during the interview.
✨Showcase Your Tech Skills
Since the role involves using computer systems like Microsoft Excel and Word, be prepared to discuss your proficiency with these tools. You might even want to mention any relevant experience that demonstrates your ability to analyse and interpret data effectively.