At a Glance
- Tasks: Provide top-notch customer service and support admin tasks at a welcoming care home.
- Company: Langdon House Care Home, a family-run business with a caring culture.
- Benefits: Competitive salary, 28 days holiday, and discounts through the Blue Light Card.
- Other info: Enjoy a friendly environment with opportunities for personal growth.
- Why this job: Join a passionate team making a real difference in residents' lives.
- Qualifications: Previous admin experience is a plus, but training will be provided.
The predicted salary is between 22000 - 26000 £ per year.
As an Admin Assistant at Langdon House Care Home, you will be responsible for providing a high standard of customer service and positive first impressions for all guests visiting the home. Reporting to the Home Admin Manager, the Administration Assistant will be in charge of ensuring the reception area provides a friendly, welcoming and professional image at all times. You will also be in charge of supporting the Home Admin Manager with a variety of administrative tasks, such as responding to enquiries, responding to emails, and postal duties.
Responsibilities:
- Coordinating all front desk activities including answering all incoming calls, providing information for callers, redirecting calls or taking accurate messages ensuring they are passed to the appropriate person in a timely manner.
- Assist the Home Admin Manager with payroll tasks such as setting up new starters, recording absence and annual leave and processing leavers.
- Support the Home Admin Manager with day‑to‑day admin tasks ensuring that they are completed with accuracy and efficiency.
- Assist with enquiry handling, preparing and sending out brochures and responding to and sending emails.
Qualifications and Skills:
- Previous administrative experience is desirable, as is knowledge of Finance and HR procedures; however training will be provided for the successful candidate.
- Excellent customer service, communication and IT skills, ideally Microsoft Office, together with an eye for detail.
- Confident in handling personal and sensitive data and ensuring it is maintained in a confidential manner, at all times.
- Organised, numerate and accurate, with a "can‑do" attitude.
Benefits:
- Competitive salary.
- 28 days of holiday per year.
- Free Blue Light Card & access to the Blue Light discount platform.
- Refer a friend scheme.
About Langdon House Care Home: Langdon House is an exceptional residential care home in Cambridge. At Langdon House we pride ourselves on our family‑feel, attractive gardens and providing outstanding care to each of our residents. We're based in a quiet nook in Chesterton on the north‑eastern side of Cambridge, three miles from the city centre. Our home offers fantastic 24‑hour care to up to 51 residents.
About Athena Care Homes: Athena Care Homes are a family‑run business with seven homes across East Anglia. We have care homes in Peterborough, Cambridgeshire, Kings Lynn (West Norfolk) & Ipswich (Suffolk). We want to be the first choice for high‑quality residential, nursing and dementia care, leaving a positive legacy within our communities. Our care homes are managed by amazing and passionate people, including strong leadership by our home managers with dedicated care, clinical, hospitality and activities teams to provide exceptional care and experience, achieving brilliant outcomes for people in our care. We hold our values close to our hearts and ensure that team members throughout each of our residential and nursing homes understand them and what importance they hold. We approach everything we do with thought, and we deliver with passion.
Admin Assistant in Newtown employer: Langdon House Care Home
Langdon House Care Home is an excellent employer that fosters a supportive and family-oriented work culture, ensuring that every team member feels valued and empowered. With competitive salaries, generous holiday allowances, and opportunities for professional growth, employees can thrive in their roles while contributing to the exceptional care provided to residents. Located in the serene Chesterton area of Cambridge, the home offers a peaceful environment that enhances both employee satisfaction and resident well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Assistant in Newtown
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Langdon House Care Home. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Langdon House Care Home before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Admin Assistant in Newtown
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Langdon House Care Home:Your cover letter is your chance to shine! Tell us why you want to work at Langdon House Care Home specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Langdon House Care Home!
How to prepare for a job interview at Langdon House Care Home
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
