Lifestyle and Leisure Supervisor Operations; Fitness and Leisure · Langdale Hotel and Spa

Salary: £27,000 - £30,000 per annum dependent on experience, plus opportunity for bonus payments for fitness class delivery (for qualified candidates)

Contract Type: Full-Time, Permanent

Hours: 39 hours per week

Live-in accommodation may be available for exceptional candidates.

This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.

Role Summary

Langdale Fitness and Leisure Club is seeking a motivated and hands-on Pool and Leisure Supervisor to oversee pool, gym, fitness classes, and membership operations. This role is perfect for someone with strong leadership skills, a passion for fitness, and experience in managing memberships and customer service. Working closely with the Club Assistant Manager, you’ll ensure the smooth day-to-day running of the dry side facilities, supporting our ambition to become a 5-star luxury leisure destination.

Key Responsibilities

• Operations & Supervision
  • Assist the Club Assistant Manager and take accountability for daily gym and studio operations.
  • Supervise activities across the pool, gym floor, fitness classes, and leisure areas.
  • Lead and inspire the team to deliver outstanding service.
  • Ensure compliance with health and safety standards.
• Memberships & Customer Service
  • Support membership sales, onboarding, and retention initiatives.
  • Provide a welcoming environment for members and guests.
  • Handle queries and feedback with professionalism and care.
  • Deliver memorable service that exceeds expectations.
• Fitness & Classes
  • Oversee the scheduling and delivery of fitness classes.
  • Coordinate with instructors to ensure high-quality programming.
  • Monitor gym usage and equipment standards.
  • Encourage member engagement through innovative fitness offerings.
• Compliance & Risk Management
  • Assist with EAPs (Emergency Action Plans) and ensure staff are trained in emergency response.
  • Support NOPs (Normal Operating Procedures) for wet side operations.
  • Conduct and review risk assessments for gym, studio, and customer service areas.
  • Follow departmental procedures, safety regulations, and hygiene standards in relation to pool plant operations.
• Managerial Support
  • Assist with staff rotas, training, and operational planning.
  • Support stock control and ordering supplies.
  • Act as deputy in the manager’s absence, ensuring smooth operations.

Our Ideal Candidate

• Holds a Level 3 Gym Instructor and/or Wellness qualifications (including but not limited to Yoga, Meditation, Sound Bowls, Auf Guss).
• Has Pool Plant Operations experience and/or qualification (desirable).
• Has Pool Responder/Lifeguard response experience and a strong understanding of pool safety procedures (desirable).
• First Aid qualified or willing to obtain certification.
• Experience in leisure club, fitness, or hospitality supervision.
• Strong knowledge of gym operations and fitness class management.
• Excellent leadership, communication, and organisational skills.
• Customer-focused mindset with a passion for service excellence.
• Health & safety awareness.

What We Offer

• Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.
• Get fit for free with complimentary access to our Fitness and Leisure Facilities.
• Get fed for free with meals available in our staff canteen.
• Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.
• Get a bonus of up to £300.00 with our Refer a Friend scheme.
• Get support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.
• Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel and Stove Restaurant alongside external discounts such as Kendal Physio, Windermere cruises and B&Q trade.
• Get security after 6 months of service, you will gain enhanced Sick Pay and Life cover up to twice your salary.

Equal Opportunity Employer

Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We're committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.

Working conditions

This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD. Staff accommodation or relocation support may be available for exceptional candidates. All candidates must have the legal right to live and work in the UK at the start of employment.

Company overview

Set in the heart of the English Lake District and surrounded by breath-taking scenery the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar. At Langdale we pride ourselves on giving our guests an exceptional service and so we want people who want to make a difference, who care about creating a guest experience that is unique and memorable.

Purpose, vision & values

Timeshare owners and Guests should be at the centre of everything that we do. Our people are important, and we should aim to do our very best by them at all times. It is incumbent upon us all to ensure that the business is sustainable so that it can deliver the owners needs and ensure that our people prosper. The natural environment and our communities are central to our thinking at all times.