At a Glance
- Tasks: Guide guests through a seamless booking journey and maximise revenue across our luxury offerings.
- Company: Join the Langdale Estate, a leader in luxury hospitality with stunning Lake District views.
- Benefits: Enjoy a complimentary yearly stay, free meals, fitness access, and staff discounts.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Shape exceptional guest experiences in a dynamic, supportive team environment.
- Qualifications: Passion for hospitality, attention to detail, and experience with booking systems preferred.
The predicted salary is between 27683 - 27683 £ per year.
Salary: £27,683.31 per annum
Contract Type: Full-Time, Permanent. Part-Time opportunities may be considered for this position.
Hours: 39 hours per week
Live-in accommodation may be available for exceptional candidates.
This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.
Role Summary
Step into the world of luxury hospitality at the Langdale Estate—an environment where exceptional service, refined guest experiences, and meticulous attention to detail defines everything we do. As a Reservations Agent, you’ll shape the first impression of our hotels and leisure experiences, guiding guests through a personalised and seamless booking journey that reflects the quality and care of our brand. You will play a key role in maximising revenue across our hotels, spa, dining venues, and premium self‑catering portfolio, ensuring every interaction embodies the warmth, professionalism, and excellence synonymous with the Langdale name.
Key Responsibilities
- Respond professionally to phone, email, and online enquiries for hotel stays, spa treatments, dining reservations and self‑catering holidays.
- Convert enquiries into confirmed bookings through confident communication, upselling, and cross‑selling.
- Maintain accurate reservation records and guest preferences within the PMS.
- Provide clear, detailed information on estate facilities, packages, and local area highlights.
- Collaborate closely with Spa, Restaurant, Guest Services, and Operational teams to deliver a smooth and personalised guest journey.
- Achieve individual and team sales targets while managing inventory to maximise occupancy.
- Support Meetings & Events with initial enquiries and coordination of group booking changes.
- Communicate policies, deposits, confirmations, and waitlist updates clearly and accurately.
- Resolve booking challenges calmly, efficiently, and with exceptional guest care.
- Stay informed on room rate inclusions, offers, and packages to provide confident, knowledgeable service.
Our Ideal Candidate
We’re seeking an individual who is passionate about luxury hospitality and motivated by the opportunity to shape exceptional guest experiences. You will bring:
- A collaborative spirit and the ability to work effectively within a small, dedicated team
- Composure under pressure and confidence in managing multiple priorities simultaneously
- Excellent attention to detail and pride in delivering accuracy
- A guest‑centric mindset with a commitment to exceptional service
- Experience with hotel booking systems or similar reservation platforms (desirable)
What We Offer
- Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.
- Get fit for free with complimentary access to our Fitness and Leisure Facilities.
- Get fed for free with meals available in our staff canteen.
- Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.
- Get a bonus of up to £300.00 with our Refer a Friend scheme.
- Get support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.
- Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel and Stove Restaurant alongside external discounts such as Kendal Physio, Windermere cruises and B&Q trade.
- Get security after 6 months of service, you will gain enhanced Sick Pay and Life cover up to twice your salary.
Equal Opportunity Employer
Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We're committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.
Working conditions
This role is based on‑site at Langdale Hotel and Spa, Ambleside, LA22 9JD. Staff accommodation or relocation support may be available for exceptional candidates. All candidates must have the legal right to live and work in the UK at the start of employment.
Company overview
Set in the heart of the English Lake District and surrounded by breath‑taking scenery the Langdale Estate offers a choice of luxury hotel, self‑catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar. At Langdale we pride ourselves on giving our guests an exceptional service and so we want people who want to make a difference, who care about creating a guest experience that is unique and memorable.
Purpose, vision & values
Timeshare owners and Guests should be at the centre of everything that we do. Our people are important, and we should aim to do our very best by them at all times. It is incumbent upon us all to ensure that the business is sustainable so that it can deliver the owners needs and ensure that our people prosper. The natural environment and our communities are central to our thinking at all times.
Reservations Agent in Ambleside employer: Langdale Leisure Limited
Langdale Leisure Limited is an exceptional employer located in the picturesque Ambleside, offering a vibrant work culture that prioritises employee satisfaction and growth. With a strong commitment to quality and guest experience, employees benefit from comprehensive training opportunities and a supportive team environment, making it a rewarding place to develop your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in Ambleside
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Langdale Leisure Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Langdale Leisure Limited
Don't be shy about reaching out to Langdale Leisure Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent in Ambleside
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Langdale Leisure Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Langdale Leisure Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
