At a Glance
- Tasks: Guide guests through seamless bookings and create exceptional experiences in luxury hospitality.
- Company: Join the Langdale Estate, a stunning luxury hotel in the heart of the Lake District.
- Benefits: Enjoy free meals, fitness access, discounts, and a yearly complimentary stay at our hotel.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Shape memorable guest experiences while working in a beautiful environment with a supportive team.
- Qualifications: Passion for hospitality, attention to detail, and experience with booking systems preferred.
The predicted salary is between 27683 - 27683 £ per year.
Salary: £27,683.31 per annum
Contract Type: Full-Time, Permanent. Part-Time opportunities may be considered for this position.
Hours: 39 hours per week
Live-in accommodation may be available for exceptional candidates.
This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.
Role Summary
Step into the world of luxury hospitality at the Langdale Estate—an environment where exceptional service, refined guest experiences, and meticulous attention to detail defines everything we do. As a Reservations Agent, you’ll shape the first impression of our hotels and leisure experiences, guiding guests through a personalised and seamless booking journey that reflects the quality and care of our brand. You will play a key role in maximising revenue across our hotels, spa, dining venues, and premium self‑catering portfolio, ensuring every interaction embodies the warmth, professionalism, and excellence synonymous with the Langdale name.
Key Responsibilities
- Respond professionally to phone, email, and online enquiries for hotel stays, spa treatments, dining reservations and self‑catering holidays.
- Convert enquiries into confirmed bookings through confident communication, upselling, and cross‑selling.
- Maintain accurate reservation records and guest preferences within the PMS.
- Provide clear, detailed information on estate facilities, packages, and local area highlights.
- Collaborate closely with Spa, Restaurant, Guest Services, and Operational teams to deliver a smooth and personalised guest journey.
- Achieve individual and team sales targets while managing inventory to maximise occupancy.
- Support Meetings & Events with initial enquiries and coordination of group booking changes.
- Communicate policies, deposits, confirmations, and waitlist updates clearly and accurately.
- Resolve booking challenges calmly, efficiently, and with exceptional guest care.
- Stay informed on room rate inclusions, offers, and packages to provide confident, knowledgeable service.
Our Ideal Candidate
We’re seeking an individual who is passionate about luxury hospitality and motivated by the opportunity to shape exceptional guest experiences. You will bring:
- A collaborative spirit and the ability to work effectively within a small, dedicated team
- Composure under pressure and confidence in managing multiple priorities simultaneously
- Excellent attention to detail and pride in delivering accuracy
- A guest‑centric mindset with a commitment to exceptional service
- Experience with hotel booking systems or similar reservation platforms (desirable)
What We Offer
- Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.
- Get fit for free with complimentary access to our Fitness and Leisure Facilities.
- Get fed for free with meals available in our staff canteen.
- Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.
- Get a bonus of up to £300.00 with our Refer a Friend scheme.
- Get support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.
- Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel and Stove Restaurant alongside external discounts such as Kendal Physio, Windermere cruises and B&Q trade.
- Get security after 6 months of service, you will gain enhanced Sick Pay and Life cover up to twice your salary.
Equal Opportunity Employer
Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We're committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.
Working conditions
This role is based on‑site at Langdale Hotel and Spa, Ambleside, LA22 9JD. Staff accommodation or relocation support may be available for exceptional candidates. All candidates must have the legal right to live and work in the UK at the start of employment.
Company overview
Set in the heart of the English Lake District and surrounded by breath‑taking scenery the Langdale Estate offers a choice of luxury hotel, self‑catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar. At Langdale we pride ourselves on giving our guests an exceptional service and so we want people who want to make a difference, who care about creating a guest experience that is unique and memorable.
Purpose, vision & values
Timeshare owners and Guests should be at the centre of everything that we do. Our people are important, and we should aim to do our very best by them at all times. It is incumbent upon us all to ensure that the business is sustainable so that it can deliver the owners needs and ensure that our people prosper. The natural environment and our communities are central to our thinking at all times.
Part-Time Reservations Agent in Ambleside employer: Langdale Leisure Limited
Langdale Leisure Limited is an exceptional employer located in the picturesque Ambleside, offering a vibrant work culture that prioritises employee satisfaction and growth. With a strong commitment to quality and guest experience, employees benefit from comprehensive training opportunities and a supportive team environment, making it a rewarding place to develop your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Reservations Agent in Ambleside
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Langdale Leisure Limited and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Part-Time Reservations Agent in Ambleside
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Langdale Leisure Limited that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Langdale Leisure Limited.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Langdale Leisure Limited get a sense of who you are beyond your experience!
How to prepare for a job interview at Langdale Leisure Limited
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Langdale Leisure Limited and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
