Deputy Housekeeping Manager in Ambleside

The Deputy Housekeeping Manager will assist the Executive Housekeeper in managing the housekeeping team across self-catering lodges, two hotels, laundry, public areas and back of house areas.

Key Responsibilities

• Co-ordinate cleaning schedules and allocate tasks to the Housekeeping Team.
• Actively monitor and inspect standards of cleanliness.
• Assist in creating and managing staff schedules to ensure adequate coverage and efficient use of resources.
• Train staff to the required standard and provide ongoing coaching.
• Ensure daily, weekly, and monthly checklists are completed.
• Log defects or faults with the maintenance team and ensure follow-up action has been taken.
• Co-ordinate the stocks of guest and cleaning supplies.
• Manage stocks of inventory as agreed in the service level agreement.
• Assist the People and Culture (HR) Team with people matters.
• Manage payroll inclusive of authorising daily timesheets.
• Work closely with the Executive Housekeeping Manager and other departments to ensure seamless operations and guest satisfaction.
• Deputise in Executive Housekeeping Manager’s absence.
• Maintain positive customer relationships by actively seeking solutions to guest queries and complaints in a manner that both protects the brand and leaves the guest satisfied.
• Lead-by-example, direct, organise and motivate the teams to deliver exceptional customer experiences.
• Uphold, create, and innovate department standards and operating procedures to positively improve the guest experience.
• Foster a positive culture of learning, fun, equity, and performance within the team through training, appraisal, and development programmes.
• Adhere to the company’s Health and Safety procedures and implement those procedures where necessary.

Our Ideal Candidate

• Proven experience in a similar position.
• Strong problem-solving capabilities with the ability to adapt to changing environments.
• Excellent leadership skills with a hands-on approach and lead-by-example work style.
• Commitment to exceptional guest service with a passion for guest experience and the hospitality industry.
• Ability to find creative solutions, offering advice and recommendations.
• Personal integrity, with the ability to work in an environment that demands excellence, time, and energy.
• Strong communication and listening skills, excellent speaking, reading, and writing skills.
• Experience of using IT Systems.
• An open, positive, and communicative personality.

What We Offer

• A yearly complimentary stay in our Langdale hotel, B&B rate for one night.
• Complimentary access to our Fitness and Leisure Facilities.
• Meals available in our staff canteen.
• A chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.
• A bonus of up to £300.00 with our Refer a Friend scheme.
• Access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.
• Staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel and Stove Restaurant alongside external discounts such as Kendal Physio, Windermere cruises and B&Q trade.
• Enhanced Sick Pay and Life cover up to twice your salary after 6 months of service.

Equal Opportunity Employer

Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We're committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.

Working conditions

This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD. Staff accommodation or relocation support may be available for exceptional candidates. All candidates must have the legal right to live and work in the UK at the start of employment.

Company overview

Set in the heart of the English Lake District and surrounded by breath-taking scenery, the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar. At Langdale, we pride ourselves on giving our guests an exceptional service and so we want people who want to make a difference, who care about creating a guest experience that is unique and memorable.

Purpose, vision & values

Timeshare owners and Guests should be at the centre of everything that we do. Our people are important, and we should aim to do our very best by them at all times. It is incumbent upon us all to ensure that the business is sustainable so that it can deliver the owners' needs and ensure that our people prosper. The natural environment and our communities are central to our thinking at all times.