At a Glance
- Tasks: Lead guest services, ensuring exceptional experiences and smooth operations at our stunning hotel.
- Company: Join the Langdale Hotel and Spa, a beautiful resort in the Lake District.
- Benefits: Enjoy free meals, fitness access, discounts, and a yearly complimentary stay.
- Other info: Live-in accommodation may be available for exceptional candidates.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 31000 - 33000 £ per year.
Salary: £31,000 - £33,000, Dependent on Experience
Contract Type: Full-Time, Permanent
Hours: 39 hours per week
Live-in accommodation may be available for exceptional candidates. This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.
Role Summary
As Assistant Guest Services Manager, you will play a key role in delivering exceptional guest experiences across the resort. Primarily based within the Hotel Reception operation, you will lead guest-facing shifts, supervise Front Office colleagues, and support the wider Guest Services function including Host Services, Meetings & Events, and Brimstone operations. Working closely with the Guest Services Manager, you will help ensure every guest receives a warm, personalised and seamless experience throughout their stay.
Key Responsibilities
- Support smooth daily Front Office and Guest Services operations, ensuring professional arrivals, departures, and consistently high guest-interaction standards.
- Lead Guest Services shifts, handle enquiries, complaints, VIPs, and service recovery, while maintaining accurate guest records and supporting pre-arrival planning.
- Work collaboratively across all departments including Housekeeping, Maintenance, F&B, Spa, Leisure, and Brimstone to deliver seamless guest experiences.
- Assist with meetings, weddings, and events through effective communication, coordination, set-up, guest support, and follow-up.
- Provide leadership by coaching team members, supporting onboarding, maintaining strong internal relationships, and ensuring compliance with procedures and safety standards.
- Contribute to operational improvements through SOP development, audits, reporting, and deputising for the Guest Services Manager when required.
Our Ideal Candidate
- Experience with hotel booking systems, PMS platforms, reservation software, and strong IT skills including Microsoft Office.
- Proven ability to lead, supervise, and support reception or customer-service teams, including rota and staffing management.
- Excellent communication, interpersonal, listening, and conflict-resolution skills with a calm, professional manner.
- Highly organised, accurate, and detail-focused, able to prioritise tasks and work under pressure.
- Confident decision-maker with strong problem-solving abilities and a proactive, flexible approach.
- Knowledge of cash handling, payment processing, data protection, and hospitality or leisure environments is advantageous.
What We Offer
- Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.
- Get fit for free with complimentary access to our Fitness and Leisure Facilities.
- Get fed for free with meals available in our staff canteen.
- Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.
- Get a bonus of up to £300.00 with our Refer a Friend scheme.
- Get support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.
- Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel and Stove Restaurant alongside external discounts such as Kendal Physio, Windermere cruises and B&Q trade.
- Get security after 6 months of service, you will gain enhanced Sick Pay and Life cover up to twice your salary.
Equal Opportunity Employer
Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We're committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.
Working conditions
This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD. Staff accommodation or relocation support may be available for exceptional candidates. All candidates must have the legal right to live and work in the UK at the start of employment.
Company overview
Set in the heart of the English Lake District and surrounded by breath-taking scenery the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar. At Langdale we pride ourselves on giving our guests an exceptional service and so we want people who want to make a difference, who care about creating a guest experience that is unique and memorable.
Purpose, vision & values
Timeshare owners and Guests should be at the centre of everything that we do. Our people are important, and we should aim to do our very best by them at all times. It is incumbent upon us all to ensure that the business is sustainable so that it can deliver the owners needs and ensure that our people prosper. The natural environment and our communities are central to our thinking at all times.
Assistant Guest Services Manager in Ambleside employer: Langdale Leisure Limited
Langdale Leisure Limited is an exceptional employer located in the picturesque Ambleside, offering a vibrant work culture that prioritises employee satisfaction and growth. With a strong commitment to quality and guest experience, employees benefit from comprehensive training opportunities and a supportive team environment, making it a rewarding place to develop your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Guest Services Manager in Ambleside
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Langdale Leisure Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Langdale Leisure Limited
Don't be shy about reaching out to Langdale Leisure Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Guest Services Manager in Ambleside
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Langdale Leisure Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Langdale Leisure Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
