At a Glance
- Tasks: Be the welcoming face of our hotel, creating unforgettable guest experiences.
- Company: Langdale Estate, a unique destination in the heart of the Lake District.
- Benefits: Free meals, fitness access, discounts, and a yearly complimentary stay.
- Other info: Flexible shifts with opportunities for career growth and recognition.
- Why this job: Join a passionate team dedicated to exceptional hospitality and sustainability.
- Qualifications: Excellent communication skills and previous hospitality experience.
The predicted salary is between 30000 - 32450 £ per year.
Who We Are
Set in the heart of the Lake District, the Langdale Estate is a unique destination offering luxury hotel and self-catering accommodation, spa experiences, and exceptional hospitality. But Langdale is more than just a beautiful place to live, work and visit; it’s a business with a purpose. Bought by its timeshare owners in 1996 to protect the resort from overdevelopment, Langdale has always been guided by values of sustainability, fairness, and community. Today, more than ever, we care about preserving its natural beauty and creating memorable experiences for our guests. We’re proud of our heritage, and we’re passionate about our future. You’ll be part of a team that values quality, integrity, the environment and the people who make Langdale special.
About the Role
Front of House Host – Be the Heart of the Guest Journey
Are you naturally warm, curious, and passionate about creating unforgettable guest experiences? We’re looking for a Front of House Host to be the welcoming face of our hotel — guiding guests from arrival to departure and helping them make the most of their stay. Based at our front desk (Guest HQ), you’ll be part concierge, part experience curator, and part problem-solver. Whether it’s arranging a last-minute spa treatment, recommending a scenic walk, or simply offering a warm smile, you’ll play a key role in delivering our signature hospitality. This is a hands-on, guest-facing role that goes far beyond reception. You’ll assist and build rapport with guests across the estate, support meetings and events, and ensure our facilities are always guest-ready. You’ll be the go-to person for local knowledge, special requests, and those little touches that turn a good stay into a great one.
Key Responsibilities
- Welcome guests with warmth and professionalism
- Manage check-in/check-out and front desk operations
- Assist with spa, dining, and activity bookings
- Provide tailored recommendations for local experiences
- Escort guests to rooms or lodges and assist with luggage
- Support meetings, weddings, and events with guest coordination
- Conduct walkthroughs to ensure cleanliness and readiness
- Liaise with housekeeping, maintenance, and transport providers
- Deliver special touches for birthdays, anniversaries, and VIP stays
- Maintain accurate guest notes and shift handovers
What We’re Looking For
- A natural host with excellent communication and people skills
- Previous experience in hospitality, guest services, or concierge roles
- Proactive, organised, and confident working across departments
- Passionate about guest satisfaction and attention to detail
- Comfortable using booking systems and handling payments
- Able to work flexible shifts, including weekends and evenings
What We Offer
- Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.
- Get fit for free with complimentary access to our Fitness and Leisure Facilities.
- Get fed for free with meals available in our staff canteen.
- Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.
- Get a bonus of up to £300.00 with our Refer a Friend scheme.
- Get support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.
- Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel and Stove Restaurant alongside external discounts such as Kendal Physio, Windermere cruises and B&Q trade.
- Get security after 6 months of service, you will gain enhanced Sick Pay and Life cover up to twice your salary.
Ready to be the warm welcome and lasting impression our guests remember? Apply now and help us deliver exceptional hospitality in the heart of the Lake District.
Reception Host in Ambleside employer: Langdale Hotel and Spa
Langdale Estate is an exceptional employer located in the stunning Lake District, where we prioritise sustainability, community, and memorable guest experiences. Our work culture fosters a sense of belonging, with opportunities for personal growth and development, alongside unique benefits such as complimentary stays, fitness access, and staff discounts. Join us to be part of a passionate team dedicated to delivering outstanding hospitality while enjoying a supportive and rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Host in Ambleside
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Langdale Hotel and Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Langdale Hotel and Spa
Don't be shy about reaching out to Langdale Hotel and Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Host in Ambleside
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Langdale Hotel and Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Langdale Hotel and Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
