Quality Assurance Checker in Ambleside

Reports to: Timeshare Manager

Department: Lodge Management Team

Salary: £27243.50 per annum

Contract Type: Full-Time, Permanent

Hours: 39 hours per week, 5 days over 7 to include weekend working

Company overview: Set in the heart of the English Lake District and surrounded by breath-taking scenery, the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar. At Langdale, we pride ourselves on giving our guests an exceptional service and so we want people who want to make a difference, who care about creating a guest experience that is unique and memorable.

Purpose, vision & values: Timeshare owners should be at the centre of everything that we do. Our people are important, and we should aim to do our very best by them at all times. It is incumbent upon us all to ensure that the business is sustainable so that it can deliver the owners' needs and ensure that our people prosper. The natural environment and our communities are central to our thinking at all times.

Role Summary: The Quality Assurance Checker will ensure that the Timeshare estate maintains the highest standards of quality across accommodation, inventory, and maintenance. This role involves conducting Lodge inspections, managing stock levels, supporting maintenance processes, and collaborating with internal teams and suppliers to uphold brand standards and guest satisfaction.

Key Responsibilities:

• Maintain and raise job cards, supporting allocation and system use for other users.
• Record and maintain detailed Lodge inspection reports and quality documentation.
• Communicate findings to relevant departments such as Maintenance and Housekeeping.
• Ensure compliance with safety regulations and company policies.
• Train staff on quality standards and best practices.
• Contribute to continuous improvement initiatives for quality processes.
• Perform maintenance checks across internal and external public areas.
• Carry out regular audits, including maintenance standards of Lodges.
• Monitor guest reviews for maintenance and inventory issues, taking corrective action where necessary.
• Conduct emergency lights tests.
• Track job cards for awaiting parts, ordering, and issuing from stock as required.
• Assist the Estate Purchasing and Timeshare Manager with stock management and inventory control.
• Conduct Lodge inventory checks site-wide, including monitoring stock levels within Stores to maintain par levels.
• Place orders with suppliers using Langdale’s eProcurement system, deliver any received goods into the system and move the supplied items into stock.
• Pick and release stock to any colleagues requiring it so they can carry out their duties, replenishing stock where necessary.
• Collaborate with suppliers to ensure inventory levels meet the required standards.
• Report inventory issues promptly to the Estate Purchasing and Quality Manager to ensure resolution.

Our Ideal Candidate:

• Passionate; Original; Daring; Flexible; Engaging; Curious; Unforgettable; Different. All about the Guest.
• Strong attention to detail.
• Previous experience in a similar role desirable but not essential (full training provided).
• Ability to work independently and as part of a team.
• Competent in using a computer and experience of a Purchase Order Management System desirable but not essential (full training provided).
• Good communication skills and adaptability to changing requirements.
• Hospitality experience preferred.
• Ability to collaborate effectively across departments.
• Strong time management skills with the ability to prioritise and handle multiple tasks efficiently.
• Positive attitude and willingness to learn.
• Good written and verbal communication skills.

What We Offer:

• Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.
• Get fit for free with complimentary access to our Fitness and Leisure Facilities.
• Get fed for free with meals available in our staff canteen.
• Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.
• Get a bonus of up to £300.00 with our Refer a Friend scheme.
• Get Support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.
• Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel, and Stove Restaurant alongside external Discounts such as Kendal Physio, Windermere Cruises, and B&Q Trade.
• Get Security after 6 months service you will gain enhanced Sick Pay and Life Cover up to twice your salary.

Equal Opportunity Employer: Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We're committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.

Working conditions: This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD. Staff accommodation or relocation support may be available for exceptional candidates. All candidates must have the legal right to live and work in the UK at the start of employment.