Estate Housekeeper in Ambleside

Reports to: Housekeeping Manager

Department: Estate Housekeeping

Salary: £25,862.46

Contract Type: Full-Time, Permanent

Hours: 39 hours per week

Location: Onsite, Langdale Hotel and Spa, Ambleside, LA22 9JD

Live-in accommodation may be available for exceptional candidates.

Company overview: Set in the heart of the English Lake District and surrounded by breath-taking scenery, the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar. At Langdale, we pride ourselves on giving our guests an exceptional service and so we want people who want to make a difference, who care about creating a guest experience that is unique and memorable.

Purpose, vision & values: Timeshare owners and Guests should be at the centre of everything that we do. Our people are important, and we should aim to do our very best by them at all times. It is incumbent upon us all to ensure that the business is sustainable so that it can deliver the owners' needs and ensure that our people prosper. The natural environment and our communities are central to our thinking at all times.

Role Summary: Set against a backdrop of breath-taking scenery, the Langdale Hotels (Brimstone and Langdale) offers guests a choice of 68 immaculately presented hotel bedrooms for our guests to enjoy. Our Estate Housekeeping team are responsible for caring for these rooms along with the hotel’s public areas, and they take pride in the work that they do. The high standards of our hotel rooms are a big reason why people return to our hotel time and time again, making this role crucially important to the happiness of our guests.

Key Responsibilities:

• Clean and service guest rooms to a high standard, ensuring they are tidy, welcoming, and ready for guest arrival.
• Maintain cleanliness and presentation of all public areas throughout the estate and hotel.
• Deliver friendly, professional, and attentive customer service to guests and residents.
• Adhere to housekeeping standards, procedures, and quality expectations at all times.
• Restock and maintain housekeeping supplies and cleaning equipment.
• Monitor inventory levels and report shortages when required.
• Report maintenance issues, damages, or safety concerns in line with company procedures.
• Follow all health and safety, hygiene, and sanitation policies and protocols.
• Ensure all areas are visually organised, clean, and well-presented.
• Work collaboratively with colleagues and provide support to other departments when needed.
• Respond flexibly to changing business needs and undertake additional duties as required.
• Contribute to a positive guest experience by maintaining exceptional cleanliness and service standards.
• Help ensure the smooth and efficient operation of the hotel and estate facilities.

Our Ideal Candidate:

• Passionate; Original; Daring; Flexible; Engaging; Curious; Unforgettable; Different. All about the Guest.
• Takes pride in maintaining exceptionally high standards of cleanliness and presentation.
• Has a positive, friendly, and professional approach when interacting with guests, residents, and colleagues.
• Is reliable, hardworking, and able to work independently as well as part of a team.
• Has excellent attention to detail and can identify areas that require cleaning, maintenance, or improvement.
• Is organised and able to manage time effectively to complete tasks efficiently.
• Demonstrates a strong commitment to delivering outstanding guest service.
• Has a proactive attitude and is willing to support other departments when required.
• Understands the importance of health, safety, hygiene, and sanitation procedures.
• Is adaptable and flexible, with the ability to respond to changing priorities and business needs.
• Can maintain housekeeping supplies and report shortages or maintenance issues promptly.
• Has a strong work ethic and consistently maintains high standards in all aspects of their work.
• Enjoys working in a hospitality environment and contributing to memorable guest experiences.
• Previous housekeeping or cleaning experience is desirable, but a positive attitude and willingness to learn are equally important.

What We Offer:

• Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.
• Get fit for free with complimentary access to our Fitness and Leisure Facilities.
• Get fed for free with meals available in our staff canteen.
• Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.
• Get a bonus of up to £300.00 with our Refer a Friend scheme.
• Get Support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.
• Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel, and Stove Restaurant alongside external Discounts such as Kendal Physio, Windermere Cruises, and B&Q Trade.
• Get Security after 6 months service you will gain enhanced Sick Pay and Life Cover up to twice your salary.

Equal Opportunity Employer: Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We're committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.

Working conditions: This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD. Staff accommodation or relocation support may be available for exceptional candidates. All candidates must have the legal right to live and work in the UK at the start of employment.