At a Glance
- Tasks: Deliver five-star service and create amazing experiences for our guests.
- Company: Langdale Chase Hotel, a recently refurbished 5-star hotel by Lake Windermere.
- Benefits: Competitive salary, live-in accommodation, flexible wage access, and generous leave.
- Other info: Opportunities for career progression and bespoke training in a supportive environment.
- Why this job: Join a passionate team and make lasting impressions on guests every day.
- Qualifications: Friendly personality and a genuine passion for hospitality; experience is a plus.
The predicted salary is between 22000 - 26000 £ per year.
Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3 and North of England Hotel of the Year.
We are looking to appoint Welcome Hosts to deliver a five-star standard service to our guests and ensure the delivering of the highest levels of guest experience, providing warm hospitality and impeccable service. As Welcome Host, you’ll become a member of our family who helps us create amazing experiences for our guests through delivering warm hospitality in every interaction. This is an exciting and varied role which will see you as our warm and friendly Host, working across multiple departments including Reception, Food & Beverage and Housekeeping.
Your day to day:
- Your personality will shine through as you greet each one of our valued guests with a warm and friendly smile.
- Use your eye for quality to provide the highest level of hospitality when working on reception or in our restaurant and bars.
- Ensure guests are aware of the hotel’s facilities, providing personalised recommendations on other department services where ever possible to enhance the guest experience.
- Ensure our high standards are delivered and maintained at all times.
- Provide our guests with the warmest hospitality, ensuring they want to return.
Team work
Who are we looking for?
Every day, we want people to come to work to make people feel at ease through delivering warm hospitality. To achieve this, you will need to be friendly, extremely personable and have the ability to deliver the company standards in each interaction. As Welcome Host, you could be the first person to greet our guests, so it is key to providing that warm and welcoming first and lasting impression. Our Welcome Hosts follow the guest journey and will be supporting different departments often at busy times. It is essential that you can remain calm and professional whilst under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride.
If you are passionate about hospitality and have the confidence to strike up a conversation with our guests, then this could be the role for you. You will have a genuine passion for the hospitality industry. It would be ideal if you have previous experience in a hotel, spa, bar or restaurant, but a great work ethic is more important. If this sounds like you and you want to bring your personality to work, we would love to meet you.
In return, we are offering a rewarding role with scope for career progression along with:
- A competitive salary, negotiable dependent on experience
- Staff live-in accommodation is available
- Stream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Enhanced maternity and paternity pay
- Health cash plan with access to discounted perks and high street discounts
- Long service awards, including free meals and free stays with your friends or family
- Employee Assistance Programme
- Discounted accommodation, food, and drink in our beautiful properties
- Pension and Life assurance
- Bespoke training programmes accessible to all
- Apprenticeships available
- An engaging & supportive work environment
Welcome Host employer: Langdale Chase
Langdale Chase Hotel is an exceptional employer, offering a vibrant and supportive work culture where every Welcome Host plays a vital role in creating memorable guest experiences. With competitive salaries, generous leave policies, and opportunities for career progression, employees benefit from bespoke training programmes and a range of perks including discounted accommodation and meals. Nestled by the stunning Lake Windermere, our hotel not only provides a picturesque working environment but also fosters a sense of family among staff, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Langdale Chase. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Langdale Chase
Don't be shy about reaching out to Langdale Chase directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Welcome Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Langdale Chase and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Langdale Chase
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
