At a Glance
- Tasks: Deliver a five-star guest experience and provide warm, hospitable service.
- Company: Langdale Chase Hotel, a recently refurbished 5-star property on Lake Windermere.
- Benefits: Competitive pay, flexible hours, generous leave, and employee discounts.
- Other info: Opportunities for career progression and bespoke training available.
- Why this job: Join a top-rated hotel and make guests feel special every day.
- Qualifications: Experience in high-quality hotels and excellent communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for an experienced Receptionist to report to the Reception Manager and deliver a five-star guest experience. You will be responsible for ensuring that we offer a warm welcome and a personal and professional service to the guests that visit our beautiful property located on stunning Lake Windermere.
Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3 and North of England Hotel of the Year.
We will happily discuss flexible working options to support with personal life, including rotas to support with school drop off and pick up.
Your day to day:
- Provide genuine, warm hospitable service to all of our guests, ensuring an exceptional guest experience at all times.
- Have impeccable knowledge of hotel bedroom stock and hotels facilities to offer the best service to guests.
- Check guests in and out, showing efficiency and friendliness at all times.
- Recognise and acknowledge regular guests and their requirements.
- Ensuring the department offers a prompt, courteous, knowledgeable response to telephone calls.
- Be able to recommend and talk to guests knowledgably about places to go and things to do in the local area.
- Contribute towards the maximisation of bedroom sales and deliver high levels of revenue control.
- Ensure all security procedures with regards to guest’s belongings such as luggage, storage or deliveries are carried out with the utmost care and attention from all team members.
Who are we looking for?
As an experienced Receptionist, you will take pride in the delivery of exceptional hospitality and customer service, either face-to-face at the hotel or by telephone and demonstrate the ability to meet guest requirements and go that extra mile. You will have previous hands-on experience working in a high quality Four-Star or Five-Star hotel in a receptionist role. You will have exemplary communication skills with the ability to work well with others to represent the Company and the hotel in a loyal, professional, and knowledgeable manner. You will have confident computer skills and previous experience working with RezLynx would be advantageous. You will have the flexibility to work hours dependent on workload and seasonal requirements.
In return, we are offering a rewarding role with scope for career progression along with:
- Competitive rate of pay, above NLW.
- Stream - the ability to access up to 40% of your wages as you earn them each week.
- 28 days annual leave (rising to 33 days after 5 years).
- Enhanced maternity and paternity pay.
- Health cash plan with access to discounted perks and high street discounts.
- Long service awards, including free meals and free stays with your friends or family.
- Employee Assistance Programme.
- Discounted accommodation, food, and drink in our beautiful properties.
- Pension and Life assurance.
- Bespoke training programmes accessible to all.
- Apprenticeships available.
- An engaging & supportive work environment.
Receptionist employer: Langdale Chase
Langdale Chase Hotel is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. Located on the picturesque banks of Lake Windermere, we provide our team with competitive pay, flexible working options, and numerous benefits including enhanced leave, health plans, and bespoke training programmes. Join us to be part of a five-star establishment that values your contributions and supports your career progression in a stunning environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Langdale Chase. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Langdale Chase
Don't be shy about reaching out to Langdale Chase directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Langdale Chase and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Langdale Chase
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
