At a Glance
- Tasks: Lead a team to deliver five-star guest experiences at our stunning Lake Windermere hotel.
- Company: Langdale Chase Hotel, recently refurbished and awarded 5 Star status.
- Benefits: Competitive salary, staff accommodation, flexible pay, and generous leave.
- Other info: Enjoy career progression and a supportive work environment.
- Why this job: Join a prestigious hotel and make a real impact on guest satisfaction.
- Qualifications: Experience in high-quality hotels and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Guest Service Manager, reporting to the General Manager to manage the reception, reservations and nights teams to deliver a five-star guest experience. You will be responsible for ensuring that the teams offer a personal and professional service to the guests that visit our beautiful property located on stunning Lake Windermere.
Your day to day:
- Provide a warm and hospitable welcome, recognising returning guests and being familiar with their preferences.
- Have impeccable knowledge of hotel bedrooms and hotel facilities to offer the best service to guests.
- Create a strong culture of customer service and warm hospitality within the department, through ongoing training and development.
- Ensuring the department offers a prompt, courteous, knowledgeable response to telephone calls.
- To contribute towards the maximisation of bedroom sales and deliver high levels of revenue control.
- To supervise and develop the reception, reservations and nights team through training to deliver the hotel's product plan and brand standards.
- Ensure all brand standards are delivered by the team, including housekeeping and maintenance standards are upheld within the department.
Who are we looking for?
As an experienced Guest Service Manager you will take pride in the delivery of exceptional hospitality and customer service, either face-to-face at the hotel or by telephone. You will naturally provide warm hospitality and demonstrate the ability to meet guest requirements, always striving to go that extra mile. You will have extensive hands-on experience working in a high quality Four-Star or Five-Star hotel in a Guest Service Manager or Reception Manager role. You will be a motivational leader who can demonstrate role model behaviours and have previous experience of managing, motivating, and developing a team. Knowledge of reservations and nights operations would be advantageous. You will have exemplary communication skills with the ability to work well with others to represent the Company and the hotel in a loyal, professional, and knowledgeable manner. You will have confident computer skills and previous experience working with Rezlynx would be advantageous. You will have the flexibility to work hours dependent on workload and seasonal requirements.
In return, we are offering a rewarding role with scope for career progression along with:
- A competitive salary, negotiable dependent on experience.
- Staff accommodation available.
- Stream - the ability to access up to 40% of your wages as you earn them each week.
- 28 days annual leave (rising to 33 days after 5 years).
- Enhanced maternity and paternity pay.
- Health cash plan with access to discounted perks and high street discounts.
- Long service awards, including free meals and free stays with your friends or family.
- Employee Assistance Programme.
- Discounted accommodation, food, and drink in our beautiful properties.
- Pension and Life assurance.
- Bespoke training programmes accessible to all.
- Apprenticeships available.
- An engaging & supportive work environment.
Guest Service Manager employer: Langdale Chase
Langdale Chase Hotel is an exceptional employer, offering a vibrant work culture that prioritises personal and professional development in the stunning setting of Lake Windermere. With a commitment to delivering five-star guest experiences, employees benefit from competitive salaries, generous leave policies, and unique perks such as discounted accommodation and meals, alongside bespoke training programmes that foster career growth. Join us in creating memorable moments for our guests while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Langdale Chase. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Langdale Chase
Don't be shy about reaching out to Langdale Chase directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Langdale Chase and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Langdale Chase
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
