At a Glance
- Tasks: Drive customer growth and retention while building lasting partnerships.
- Company: Join LangChain, a leader in AI agent technology with a collaborative culture.
- Benefits: Competitive salary, equity, flexible vacation, and comprehensive health coverage.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in the AI space and help customers thrive.
- Qualifications: 5+ years in customer-facing roles with strong negotiation and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
About Us
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production‑ready AI agents that teams can rely on. We began as widely adopted open‑source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall).
We’re hiring a results‑driven Customer Growth Manager to own and accelerate the adoption, retention and growth of our customers. As a critical member of our post‑sale team, you will be the primary commercial point of contact for a key segment of our customers. You will act as a trusted commercial advisor, focused on building lasting partnerships, ensuring customers realize the full value of LangChain, and driving usage, renewal and expansion of their investment. Your success will be directly measured by your impact on customer retention and net revenue retention.
Key Responsibilities
- Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates.
- Develop and maintain a rolling forecast of your portfolio and consistently meet or exceed quarterly and annual renewal and net retention targets.
- Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles.
- Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value.
- Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers.
- Act as the voice of the customer, synthesizing feedback on value, product gaps, and business outcomes to inform the product roadmap and collaborate with Product and Engineering teams.
- Partner closely with Sales, GTM Engineering, and RevOps teams to present a unified post‑sale experience and ensure a seamless customer journey.
- Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes to ensure favorable terms for both the customer and LangChain.
What We’re Looking For
- 5+ years of experience in a quota‑carrying, customer‑facing role such as Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaS.
- A proven track record of success in meeting and exceeding retention and expansion quotas (e.g., Gross Renewal Rate, Net Revenue Retention).
- Strong commercial acumen and negotiation skills, with experience managing complex, multi‑stakeholder renewal cycles.
- Strong technical aptitude and the ability to understand and articulate the value of complex technical products. Familiarity with the modern AI/LLM stack is a significant plus.
- Exceptional communication and presentation skills, with the ability to build rapport and convey value to diverse audiences, from technical users to executive decision‑makers.
- A deep empathy for the customer's business objectives and a passion for helping them achieve their goals through our platform.
- Proficiency with CRM software (e.g., Salesforce) for pipeline management and forecasting.
- Ability to operate independently with a high degree of autonomy in a fast‑paced, ambiguous environment.
- (Preferred) Direct experience at a high‑growth, developer‑first, or AI/ML infrastructure company.
- Experience managing renewals in a consumption or usage‑based pricing model.
Location: London, UK
Compensation: Based on experience and location
Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
Benefits
- Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in‑office days in the US and more.
UK Customer Growth & Renewal Manager employer: Langchain
At LangChain, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to make a meaningful impact in the rapidly evolving AI landscape. As a UK Customer Growth & Renewal Manager, you will benefit from competitive compensation, flexible vacation policies, and comprehensive health coverage, all while working in a collaborative environment that values innovation and personal growth. Our London location offers a vibrant tech community, providing ample networking opportunities and access to cutting-edge resources, ensuring that your career can flourish alongside our ambitious mission.
StudySmarter Expert Advice🤫
We think this is how you could land UK Customer Growth & Renewal Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LangChain on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding LangChain's products inside and out. Dive into their open-source tools and recent developments. The more you know, the better you can demonstrate how you can add value to their team!
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples of how you've driven customer growth and retention in past roles. Use metrics to back up your claims – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the LangChain family.
We think you need these skills to ace UK Customer Growth & Renewal Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Growth & Renewal Manager role. Highlight your relevant experience in customer success and retention, and show us how you can bring value to LangChain.
Showcase Your Achievements:We want to see your successes! Include specific examples of how you've met or exceeded retention and expansion quotas in previous roles. Numbers speak volumes, so don’t shy away from sharing your metrics.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can build lasting relationships with customers, so show us your communication style and how you connect with others.
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Langchain
✨Know Your Customer Lifecycle
Make sure you understand the entire customer lifecycle, especially post-signature. Be ready to discuss how you would manage adoption, retention, and growth for a portfolio of customers, as this role is all about ensuring high retention rates.
✨Showcase Your Commercial Acumen
Prepare examples that highlight your experience in managing complex renewal cycles and achieving retention quotas. Be specific about how you've identified churn risks and executed on expansion opportunities in previous roles.
✨Communicate with Confidence
Practice articulating the value of complex technical products. You’ll need to convey this to diverse audiences, so be ready to demonstrate your exceptional communication skills and how you build rapport with both technical users and executive decision-makers.
✨Emphasise Your Technical Aptitude
Familiarise yourself with the modern AI/LLM stack and be prepared to discuss it during the interview. Highlight any relevant experience you have in the AI/ML infrastructure space, as this will show your understanding of the product landscape at LangChain.
