At a Glance
- Tasks: Manage customer relationships and drive growth for our innovative AI platform.
- Company: Join LangChain, a leader in AI agent technology with a collaborative culture.
- Benefits: Competitive salary, equity options, flexible vacation, and comprehensive health coverage.
- Other info: Dynamic work environment with opportunities for professional growth and development.
- Why this job: Make a real impact in the AI space while building lasting partnerships.
- Qualifications: 5+ years in account management or customer success, preferably in B2B SaaS.
The predicted salary is between 60000 - 80000 £ per year.
About Us
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall).
We’re hiring a results-driven commercial account manager to own and accelerate the adoption, retention and growth of our customers. As a critical member of our post-sale team, you will be the primary commercial point of contact for a key segment of our customers. You will act as a trusted commercial advisor, focused on building lasting partnerships, ensuring customers realize the full value of LangChain, and driving usage, renewal and expansion of their investment. Your success will be directly measured by your impact on customer retention and net revenue retention.
Key Responsibilities
- Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates.
- Develop and maintain a rolling forecast of your portfolio and consistently meet or exceed quarterly and annual renewal and net retention targets.
- Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles.
- Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value.
- Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers.
- Act as the voice of the customer, synthesizing feedback on value, product gaps, and business outcomes to inform the product roadmap and collaborate with Product and Engineering teams.
- Partner closely with Sales, GTM Engineering, and RevOps teams to present a unified post-sale experience and ensure a seamless customer journey.
- Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes to ensure favorable terms for both the customer and LangChain.
What We're Looking For
- 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaS.
- A proven track record of success in meeting and exceeding retention and expansion quotas (e.g., Gross Renewal Rate, Net Revenue Retention).
- Strong commercial acumen and negotiation skills, with experience managing complex, multi-stakeholder renewal cycles.
- Strong technical aptitude and the ability to understand and articulate the value of complex technical products. Familiarity with the modern AI/LLM stack is a significant plus.
- Exceptional communication and presentation skills, with the ability to build rapport and convey value to diverse audiences, from technical users to executive decision-makers.
- A deep empathy for the customer's business objectives and a passion for helping them achieve their goals through our platform.
- Proficiency with CRM software (e.g., Salesforce) for pipeline management and forecasting.
- Ability to operate independently with a high degree of autonomy in a fast-paced, ambiguous environment.
- (Preferred) Direct experience at a high-growth, developer-first, or AI/ML infrastructure company.
- Experience managing renewals in a consumption or usage-based pricing model.
Location: London, UK
Compensation: Based on experience and location
Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
Benefits
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Commercial Account Manager in London employer: Langchain
At LangChain, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to make a meaningful impact in the rapidly evolving AI landscape. As a Commercial Account Manager in London, you will benefit from competitive compensation, flexible vacation policies, and comprehensive health coverage, all while collaborating with a talented team dedicated to innovation and customer success. With ample opportunities for professional growth and a commitment to employee well-being, LangChain is an exceptional employer for those looking to thrive in a high-growth environment.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at LangChain on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding LangChain's products inside out. Dive into their open-source tools and recent developments. The more you know, the better you can showcase how you can drive customer success and retention.
✨Tip Number 3
Practice your pitch! Be ready to articulate how your past experiences align with the responsibilities of a Commercial Account Manager. Highlight your successes in customer retention and expansion – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the LangChain team. Let’s get you that job!
We think you need these skills to ace Commercial Account Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Commercial Account Manager role. Highlight your experience in customer-facing roles and how you've driven retention and expansion in previous positions. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific metrics to demonstrate how you’ve met or exceeded quotas in the past. This will help us understand the impact you could have at LangChain.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can build lasting relationships with customers, so showing your genuine passion for helping others is key. Be yourself, and let us see what makes you unique!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Langchain
✨Know Your Numbers
Before the interview, brush up on your metrics and achievements. Be ready to discuss specific retention rates, expansion quotas, and how you've contributed to customer success in previous roles. This will show that you understand the commercial landscape and can drive results.
✨Understand the Product Inside Out
Familiarise yourself with LangChain's offerings, especially the LangSmith platform and its features. Being able to articulate how these products can solve customer problems will demonstrate your technical aptitude and help you connect with potential clients.
✨Build Rapport with Real Examples
Prepare anecdotes that showcase your ability to build relationships with diverse stakeholders. Whether it’s a technical user or an executive decision-maker, having relatable stories will help you illustrate your communication skills and empathy for customer needs.
✨Showcase Your Negotiation Skills
Be ready to discuss your approach to negotiations and how you've successfully managed complex renewal cycles. Highlight any strategies you've used to ensure favourable terms for both parties, as this is crucial for the role of a Commercial Account Manager.
