At a Glance
- Tasks: Manage customer relationships and drive growth through retention and expansion strategies.
- Company: Join a high-growth AI/ML infrastructure company with a focus on innovation.
- Benefits: Competitive salary, equity options, flexible vacation, and comprehensive health coverage.
- Other info: Work in a fast-paced environment with opportunities for professional growth.
- Why this job: Make a real impact by helping customers achieve their goals with cutting-edge technology.
- Qualifications: 5+ years in customer-facing roles with strong negotiation and communication skills.
The predicted salary is between 60000 - 80000 € per year.
Key Responsibilities
- Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates.
- Develop and maintain a rolling forecast of your portfolio and consistently meet or exceed quarterly and annual renewal and net retention targets.
- Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles.
- Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value.
- Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers.
- Act as the voice of the customer, synthesizing feedback on value, product gaps, and business outcomes to inform the product roadmap and collaborate with Product and Engineering teams.
- Partner closely with Sales, GTM Engineering, and RevOps teams to present a unified post‑sale experience and ensure a seamless customer journey.
- Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes to ensure favorable terms for both the customer and LangChain.
What We're Looking For
- 5+ years of experience in a quota‑carrying, customer‑facing role such as Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaS.
- A proven track record of success in meeting and exceeding retention and expansion quotas (e.g., Gross Renewal Rate, Net Revenue Retention).
- Strong commercial acumen and negotiation skills, with experience managing complex, multi‑stakeholder renewal cycles.
- Strong technical aptitude and the ability to understand and articulate the value of complex technical products.
- Familiarity with the modern AI/LLM stack is a significant plus.
- Exceptional communication and presentation skills, with the ability to build rapport and convey value to diverse audiences, from technical users to executive decision‑makers.
- A deep empathy for the customer's business objectives and a passion for helping them achieve their goals through our platform.
- Proficiency with CRM software (e.g., Salesforce) for pipeline management and forecasting.
- Ability to operate independently with a high degree of autonomy in a fast‑paced, ambiguous environment.
Preferred
- Direct experience at a high‑growth, developer‑first, or AI/ML infrastructure company.
- Experience managing renewals in a consumption or usage‑based pricing model.
Location London, UK
Compensation Based on experience and location
Compensation Philosophy We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
Benefits Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in‑office days in the US and more.
Customer Growth Manager employer: Langchain
LangChain is an exceptional employer that prioritises employee growth and well-being, offering a dynamic work culture in the heart of London. With competitive compensation packages, including meaningful equity and comprehensive benefits, we empower our team members to thrive in their roles while fostering a collaborative environment that values innovation and customer success. Join us to be part of a forward-thinking company where your contributions directly impact our customers and the future of AI technology.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Growth Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Customer Growth Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its products inside out. Understand their customer base and think about how you can add value. This will help you articulate your ideas clearly and show that you’re genuinely interested in helping them grow.
✨Tip Number 3
Practice your negotiation skills! Since this role involves leading commercial negotiations, being able to demonstrate your ability to secure favourable terms will set you apart. Role-play with a friend or mentor to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Customer Growth Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Growth Manager role. Highlight your experience in managing customer lifecycles and achieving retention targets, as this will show us you understand what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your successes! Include specific examples of how you've met or exceeded quotas in previous roles. Numbers speak volumes, so if you can quantify your achievements, do it!
Demonstrate Your Understanding of Our Product:Familiarity with our platform and the AI/LLM stack is a big plus. Use your application to show us that you’ve done your homework on StudySmarter and can articulate how our products can help customers achieve their goals.
Apply Through Our Website:We encourage you to apply directly through our website. This not only streamlines the process but also ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Langchain
✨Know Your Customer Lifecycle
Make sure you understand the entire customer lifecycle, especially post-signature. Be ready to discuss how you've managed customer relationships in the past and how you can ensure high retention rates. Highlight any specific strategies you've used to keep customers engaged and satisfied.
✨Showcase Your Commercial Acumen
Prepare examples that demonstrate your negotiation skills and experience with complex renewal cycles. Think about times when you've successfully navigated multi-stakeholder situations and how you’ve structured contracts to benefit both parties. This will show that you can handle the commercial aspects of the role effectively.
✨Understand the Product Inside Out
Familiarise yourself with the company's products and how they align with customer needs. Be ready to articulate the value of these products and how they can solve customer problems. If you have experience with AI/ML stacks, make sure to mention it as it’s a significant plus!
✨Build Rapport with Diverse Audiences
Practice your communication skills to ensure you can connect with various stakeholders, from technical users to executive decision-makers. Prepare to share examples of how you've built lasting relationships in previous roles and how you’ve acted as the voice of the customer to influence product development.
