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For Companies At a Glance
- Tasks: Guide new customers through onboarding and deliver interactive training workshops.
- Company: Join a dynamic team at the forefront of AI technology.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by empowering customers with cutting-edge AI tools.
- Qualifications: 5+ years in a technical customer-facing role and strong Python skills.
- Other info: Collaborative culture with a focus on innovation and career development.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
We are looking for a Customer Engineer to join our Enterprise Enablement team. In this role, you will serve as a trusted technical advisor to our new customers, blending technical expertise with a passion for education and enablement. You will be instrumental in accelerating developer and enterprise success with the LangChain ecosystem.
You will join a collaborative team environment with a strong engineering culture, with direct impact on customer success and the opportunity to shape best practices while working with cutting-edge AI technology.
What You’ll Do
- Lead onboarding engagements for new enterprise customers, guiding them through initial setup and unblocking issues as they begin building on the LangSmith platform.
- Create and deliver live, interactive training workshops to help customer teams build foundational product knowledge and agent engineering best practices.
- Develop scalable enablement frameworks including technical tutorials, best-practice guides, and reference implementations.
- Act as the voice of the new user, synthesizing feedback and identifying friction points to inform the product roadmap in collaboration with Product and Engineering teams.
- Partner with Sales, Deployed Engineering, and Professional Services to define enablement strategies for prospective customers, demonstrating the value and ease of getting started with LangChain.
- Stay at the forefront of agent engineering in industry to identify evolving trends and quickly incorporate learnings into customer enablement materials.
What We’re Looking For
- 5+ years of experience in a technical, customer-facing role such as Enablement, Customer Success Engineer, Developer Advocate, or similar.
- Proven software engineering experience with 2+ years focused on AI/ML applications or agents, including strong proficiency in Python and a deep, practical understanding of the modern AI/LLM stack.
- Passion for educating users on technical topics and deep empathy for the developer experience.
- Demonstrated ability to create and deliver high-quality technical training programs, including live workshops, written tutorials, documentation, and video guides.
- Exceptional presentation and communication skills, with the ability to explain complex technical concepts to diverse audiences, from individual developers to enterprise stakeholders.
- Capacity to operate independently in a fast-paced, ambiguous environment and manage multiple projects simultaneously.
- Ability and willingness to travel up to 20% of time for customer engagements.
Preferred:
- Hands-on experience building and deploying applications using LangChain, LangGraph, and LangSmith (or similar frameworks).
- Proficiency with TypeScript/JavaScript in addition to Python.
Location: London or Amsterdam preferred. Open to remote candidates within the UK and Netherlands.
Compensation: Competitive salary based on location and experience.
Customer Engineer employer: Langchain
Contact Detail:
Langchain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your technical projects, especially those related to AI/ML. We want to see your hands-on experience with LangChain and how you’ve tackled real-world problems.
✨Tip Number 3
Prepare for the interview by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms to get comfortable explaining complex concepts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Engineer
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let your enthusiasm for education and enablement shine through. We want to see how you blend technical expertise with a genuine desire to help others learn and succeed.
Highlight Relevant Experience: Make sure to showcase your experience in customer-facing roles, especially if you've worked with AI/ML applications. We’re looking for someone who can demonstrate their technical skills and how they’ve helped customers in the past.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to explain complex concepts, as we value exceptional communication skills. Remember, we want to see how you can make technical topics accessible to everyone!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Langchain
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in Python and AI/ML applications. Be ready to discuss your experience with the LangChain ecosystem and how you've used it in past roles. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Teaching Skills
Since the role involves creating and delivering training workshops, prepare to demonstrate your ability to explain complex concepts clearly. Think of examples where you've successfully educated others, whether through workshops or written tutorials, and be ready to share those stories.
✨Understand Customer Needs
Research the company’s customer base and think about how you can help them succeed. Be prepared to discuss how you would approach onboarding new customers and what strategies you would implement to ensure they have a smooth experience with the LangSmith platform.
✨Be Ready for Collaboration
This role requires working closely with various teams, so highlight your teamwork skills. Prepare examples of how you've collaborated with sales, engineering, or product teams in the past to create enablement strategies or improve customer experiences.
