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For Companies At a Glance
- Tasks: Lead customer support for technical users and diagnose complex issues.
- Company: A leading AI technology firm in the heart of London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Join a cutting-edge AI team and make a real difference in tech support.
- Qualifications: 4+ years in technical support, strong troubleshooting skills, and Python proficiency.
- Other info: Collaborate with engineering to enhance internal tools and processes.
The predicted salary is between 100000 - 130000 £ per year.
A leading AI technology firm in the City of London seeks a Senior Technical Support Engineer to lead customer support for technical users. You will be responsible for diagnosing customer issues, collaborating with engineering, and improving internal tools.
The ideal candidate has:
- Over 4 years of experience in technical support
- Strong skills in troubleshooting APIs and distributed systems
- Proficiency in Python
Competitive salary range is £100,000 - £130,000 annually.
Senior Technical Support Engineer: AI Platform Debugging in City of London employer: Langchain
Contact Detail:
Langchain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Engineer: AI Platform Debugging in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the AI tech space and let them know you're on the lookout for opportunities. Sometimes, a friendly chat can lead to a hidden job opening.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a project that highlights your troubleshooting prowess with APIs and distributed systems. This will give you an edge during interviews and show that you mean business.
✨Tip Number 3
Practice makes perfect! Get ready for those technical interviews by brushing up on Python and debugging techniques. We recommend doing mock interviews with friends or using online platforms to simulate the real deal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Technical Support Engineer: AI Platform Debugging in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support, especially with APIs and distributed systems. We want to see how your skills align with the role, so don’t be shy about showcasing your Python proficiency!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about AI technology and how your background makes you the perfect fit for our team. We love seeing genuine enthusiasm!
Showcase Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved customer issues in the past. We’re looking for candidates who can think on their feet and collaborate effectively with engineering teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Langchain
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around APIs and distributed systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Showcase Your Problem-Solving Skills
Prepare to walk through your thought process when diagnosing customer issues. Use examples from your experience to illustrate how you approach complex problems and collaborate with engineering teams to find solutions.
✨Familiarise Yourself with the Company’s Tools
Research the internal tools used by the company and think about how you can contribute to improving them. This shows initiative and a genuine interest in the role, which can set you apart from other candidates.
✨Practice Your Communication Skills
As a Senior Technical Support Engineer, you'll need to explain complex technical concepts to non-technical users. Practice articulating your thoughts clearly and concisely, as effective communication is key in this role.
