At a Glance
- Tasks: Onboard and educate new customers on building AI agents effectively.
- Company: Join LangChain, a leader in AI agent engineering with a collaborative culture.
- Benefits: Competitive salary, equity, flexible vacation, and comprehensive health coverage.
- Other info: Dynamic team with opportunities for growth and innovation.
- Why this job: Shape the future of AI while teaching and empowering others.
- Qualifications: 3+ years in LLM/agent applications and 2+ years in customer-facing roles.
The predicted salary is between 80100 - 97900 £ per year.
About Us
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together.
About the Team
The Enablement team works directly with companies building AI agents for production, getting new LangChain customers off to a fast, confident start. We own onboarding and instructor-led education for our customers, and run focused advisory sprints for accounts that need deeper support on architecture and evaluation.
About the Role
You’ll set the technical foundation for every new customer - teaching their teams to build effectively on the platform and advising on agent development and evaluation as they go. You are someone who's built real agent systems, can defend the tradeoffs in them, and genuinely loves teaching, whether that's a live workshop for 50 engineers or a 1:1 debugging session with one stuck developer. You’ll also build the internal agents and tools that make the Enablement team itself more efficient.
What You’ll Do
- Own onboarding and education for new enterprise customers to get them building effectively on the platform, fast
- Design and run live, hands‑on workshops that build real product fluency, not just familiarity
- Run focused, time‑boxed advisory sprints for customers working through architecture or evaluation challenges
- Build internal agents and tools that streamline how the Enablement team operates – automating our processes so the team scales without just adding headcount
- Create enablement assets (tutorials, reference implementations, best‑practice guides) that scale beyond 1:1 time
- Act as the voice of the new customer inside LangChain, feeding friction points back to Product and Engineering
- Stay current on agent engineering practice and fold what you learn into what you teach
What You’ll Bring
Technical:- 3+ years building LLM/agent applications - you've designed real agent architectures and evaluation strategies, not just wired up an API call
- Strong Python, comfortable writing and debugging code live, in front of a customer
- 2+ years in a technical, customer-facing role (Enablement, Customer Success Engineering, Solutions Engineering, or similar), including experience designing and delivering live workshops
- Genuine enjoyment of teaching — you'd rather leave a customer more capable than impressed
- Can take a complex technical concept and land it with both an individual developer and a room of enterprise stakeholders
- Comfortable operating independently in ambiguity, managing several customer engagements at once
- Willing to travel up to 20% for customer engagements
- You’ve deployed AI agents in production, especially using LangChain, LangGraph, or similar frameworks
- Hands‑on experience with LangSmith (evals, tracing, observability)
- Experience with cloud environments (AWS, GCP, Azure), containers, and basic Kubernetes concepts
- TypeScript/JavaScript in addition to Python
Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in‑office days in the US and more.
Customer Engineer employer: LangChain, Inc
LangChain is an exceptional employer, offering a dynamic and innovative work culture in the heart of London. Employees benefit from continuous learning opportunities in cutting-edge GenAI technology, alongside a supportive environment that fosters strong customer relationships and professional growth. Join us to be part of a fast-paced team where your contributions directly impact our success and the future of AI solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LangChain, Inc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LangChain, Inc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LangChain, Inc:Your cover letter is your chance to shine! Tell us why you want to work at LangChain, Inc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LangChain, Inc!
How to prepare for a job interview at LangChain, Inc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
