At a Glance
- Tasks: Provide top-class IT support and troubleshoot issues for diverse clients.
- Company: Join a dynamic team at LaneSystems, known for excellence in IT support.
- Benefits: Enjoy a competitive salary, health care scheme, and continuous learning opportunities.
- Other info: Daily office attendance required; enjoy complimentary drinks and breakfast!
- Why this job: Kickstart your career in IT with hands-on experience and professional growth.
- Qualifications: 2+ years in a similar role, Microsoft proficiency preferred.
The predicted salary is between 27000 - 27000 € per year.
Location: Fishburn, Stockton-on-Tees
Salary: up to £27,000 a year
Job Type: Permanent, Full-time
Shift & Schedule: 8hr shift, Monday-Friday
Join our expanding support team as a Service Desk Technician and embark on an exciting career journey! As the first point of contact for our diverse client portfolio in industries like engineering, construction, accountancy, and auto mechanical engineering, you’ll provide top-class IT support. This permanent, full-time role involves troubleshooting IT faults and queries over the phone and via remote support tools. You’ll also prepare and deliver PCs/Laptops and troubleshoot hardware issues. If needed, you’ll assist our 2nd and 3rd line support teams in their projects. We’re seeking confident professionals who can handle unfamiliar technologies and software while delivering exceptional customer service. As a Service Desk Technician, you’ll work with cutting-edge hardware and software, ensuring minimal downtime for our clients. With your friendly and professional approach, you’ll interact with end-users, providing outstanding support and maintaining our reputation for excellence.
Key Responsibilities:
- Premier Client Engagement: Act as the primary point of contact, addressing enquiries and technical concerns with professionalism.
- First-Class Remote Support: Provide exemplary 1st line support via remote access tools, swiftly resolving IT issues.
- Expert PC/Laptop Assembly, Repair, and Troubleshooting: Construct, repair, and troubleshoot systems to maintain optimal performance.
- Collaborative Project Support: Assist 2nd and 3rd line technicians, fostering a cohesive team environment.
- Problem-Solving and Analysis: Identify and resolve issues using critical thinking and innovative solutions.
- Documentation and Reporting: Maintain accurate records and provide comprehensive reports.
- Promote Excellence: Foster a culture of collaboration, improvement, and ethical standards.
Skills and knowledge required:
- Proficiency in Microsoft Desktop Operating Systems, including Windows 7/8/10 and Windows 11, is essential for troubleshooting and providing support.
- Familiarity with server operating systems (Server 2022/2019/2016/2012/2008) and key technologies (DHCP/DNS) is preferred.
- Experience with Microsoft 365 is highly desirable.
- Strong timekeeping and communication skills are necessary for effective collaboration.
- Ability to work calmly under pressure ensures efficient problem-solving.
- Passion for continuous learning and expanding IT knowledge is crucial.
- Excellent customer-facing support skills enhance the overall experience.
- Adaptability and flexibility in dealing with evolving technologies and diverse client needs.
Certifications, qualifications and experience required:
- Over 2 years’ experience in a similar role preferred.
- Certifications such as Microsoft advantageous.
- Security Checks: LaneSystems require staff to complete DBS & BPSS Checks, this will be completed by LaneSystems following acceptance of an offer from the candidate.
The Package:
- Salary: Up to £27,000
- Continuous Learning: Access in-house and online training (Microsoft, Sophos, Watchguard) to enhance your skills.
- Health Care Scheme: Prioritize your well-being with our comprehensive health care benefits.
- Private Medical Insurance: Enjoy coverage after 1 year of employment, ensuring peace of mind.
- Extra Annual Leave: Celebrate your commitment with an additional day off per year employed.
- Enjoy complimentary Soft Drinks, Tea and Coffee. Breakfast items provided to help get your day started.
Join our dynamic team as a Service Desk Technician, providing first-class IT support to a diverse client portfolio. You will have the opportunity to enhance your technical skills, enjoy a competitive salary, comprehensive benefits package, and continuous learning opportunities.
Note: Please note that this position requires daily attendance at our office. Remote or home working is not possible for this role. Applicants must be able to commute to and work from our office every day.
How to apply: You can apply for this position by submitting your CV and a covering letter to recruitment@lanesystems.co.uk.
Vacancy – Service Desk Technician employer: LaneSystems Ltd.
Join LaneSystems in Fishburn, Stockton-on-Tees, where we pride ourselves on being an excellent employer that values continuous learning and employee well-being. As a Service Desk Technician, you'll enjoy a competitive salary of up to £27,000, comprehensive health care benefits, and opportunities for professional growth through in-house and online training. Our supportive work culture fosters collaboration and excellence, ensuring you thrive while providing top-class IT support to a diverse client portfolio.
StudySmarter Expert Advice🤫
We think this is how you could land Vacancy – Service Desk Technician
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LaneSystems. Understand their values, culture, and the industries they serve. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to IT support and customer service. Think about how you can showcase your problem-solving skills and adaptability, especially when dealing with unfamiliar technologies.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with Microsoft Desktop Operating Systems and any relevant certifications. If you've worked with server operating systems or Microsoft 365, make sure to highlight that too!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Vacancy – Service Desk Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Service Desk Technician role. We want to see how your background fits with our needs, so don’t be shy about showcasing your IT support expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how you can contribute to our mission of providing top-class IT support. Keep it friendly and professional, just like we are!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think critically and come up with innovative solutions, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at LaneSystems Ltd.
✨Know Your Tech
Brush up on your knowledge of Microsoft Desktop Operating Systems and server operating systems. Be ready to discuss how you've used these in past roles, as well as any troubleshooting experiences you’ve had with them.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer support in previous positions. Highlight your ability to remain calm under pressure and how you’ve resolved client issues effectively.
✨Practice Problem-Solving Scenarios
Think through common IT issues you might face as a Service Desk Technician. Practise explaining your thought process and the steps you would take to resolve these problems during the interview.
✨Be Ready to Collaborate
Since you'll be assisting 2nd and 3rd line support teams, prepare to discuss how you work in a team environment. Share examples of successful collaborations and how you contribute to a positive team culture.
