Regional Coordinator in Worthing

Regional Coordinator at Lanesgroup.

About the role Lanesgroup is seeking a highly organized and proactive Regional Coordinator to join our operations team based in Worthing, West Sussex.

In this pivotal role, you will serve as the central point of contact for regional field activities, ensuring that our drainage and utility services are executed with maximum efficiency and adherence to safety standards.

You will bridge the gap between our field engineers, administrative staff, and management, facilitating smooth workflows and high-quality service delivery for our diverse client base.

This is an excellent opportunity for a detail-oriented professional who thrives in a fast-paced environment and is committed to maintaining the high operational standards that define Lanesgroup.

• Key facts
• Location: Worthing, West Sussex
• Engagement: Full-time
• Salary: Competitive (To be discussed during the interview process)
• Visa: Applicants must possess the right to work in the UK without sponsorship

What you'll do

• Act as the primary administrative lead for the Worthing regional office, coordinating daily schedules for field service teams.
• Monitor and track the progress of ongoing drainage and utility projects to ensure they remain on schedule and within budget.
• Communicate effectively with field engineers to provide them with necessary job information, site access details, and technical documentation.
• Manage incoming service requests from commercial and residential clients, ensuring accurate logging and timely dispatch of resources.
• Maintain comprehensive records of site visits, job completion reports, and equipment usage logs using internal management systems.
• Coordinate with the procurement department to ensure that field teams have the necessary tools, parts, and materials to complete their tasks.
• Assist in the preparation of health and safety documentation, including risk assessments and method statements (RAMS) for specific site requirements.
• Handle client inquiries and resolve scheduling conflicts or service complaints with a focus on maintaining high customer satisfaction levels.
• Prepare regular performance reports for regional management, highlighting key metrics such as job turnaround times and resource utilization.
• Ensure all regional activities comply with Lanesgroup's strict environmental and safety policies, as well as relevant industry regulations.
• Collaborate with other regional offices to share best practices and optimize resource allocation across the broader company network.
• Participate in team meetings to discuss operational challenges and contribute to process improvement initiatives.

Requirements

• Proven experience in a coordination, administrative, or dispatch role, preferably within the utilities, construction, or field service industry.
• Exceptional organizational skills with the ability to manage multiple competing priorities in a high-pressure environment.
• Strong proficiency in Microsoft Office Suite, particularly Excel and Outlook, and the ability to quickly learn bespoke operational software.
• Excellent verbal and written communication skills, capable of interacting professionally with both field staff and high-level clients.
• A proactive mindset with a demonstrated ability to solve problems independently and make sound operational decisions.
• Strong attention to detail, especially when handling technical documentation, invoicing, and compliance-related paperwork.
• A commitment to maintaining high standards of health and safety in all operational workflows.
• Ability to work effectively as part of a team while also being capable of managing individual tasks with minimal supervision.
• Nice to have
• Previous experience working specifically within the drainage, plumbing, or civil engineering sectors.
• Familiarity with fleet management or workforce scheduling software.
• A formal qualification in business administration, logistics, or a related field.
• Experience in managing client accounts and building long-term professional relationships.
• Understanding of UK utility regulations and environmental compliance standards.

Skills & tools

• Operational scheduling and dispatching
• Microsoft Office (Excel, Word, Outlook)
• Data entry and record management
• Health and safety compliance documentation (RAMS)
• Customer relationship management (CRM)
• Resource allocation and logistics planning
• Professional communication and conflict resolution
• Practical notes
• Salary: The specific salary bracket for this role is not disclosed in the public listing and will be determined based on the successful candidate's experience and qualifications.
• Benefits: Details regarding the specific benefits package (pension, leave, etc.) will be provided during the formal offer stage.
• Working Hours: As a full-time role, standard business hours apply, though flexibility may be required to support emergency service operations if necessary.
• Unknowns: Specific software names used by Lanesgroup for internal dispatching and the exact size of the Worthing regional team were not provided and should be clarified during the interview process.
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