Service Coordinator in Rainham

Service Coordinator at Lanesgroup.

About the role

As a Service Coordinator at Lanesgroup, you will play a vital role in ensuring the smooth operation of our services in the wastewater and drainage industry. This position requires a proactive individual who can manage multiple tasks efficiently while maintaining a high level of customer service. You will be the primary point of contact for clients, coordinating service requests and ensuring that all operations run seamlessly. Your organizational skills and attention to detail will be crucial in supporting our teams and delivering exceptional service to our customers.

Key facts

• Location: Rainham, Essex
• Engagement: Full-time

What you'll do

• - Act as the main liaison between clients and service teams, ensuring clear communication and understanding of service requirements.
• - Schedule and coordinate service appointments, balancing workload among field teams to optimize efficiency.
• - Monitor service requests from initiation to completion, ensuring timely responses and resolutions.
• - Maintain accurate records of service requests, customer interactions, and team performance metrics.
• - Collaborate with various departments to troubleshoot issues and implement solutions that enhance service delivery.
• - Provide clients with updates on service progress and address any concerns or inquiries they may have.
• - Assist in the training and onboarding of new team members, sharing best practices and operational procedures.
• - Generate reports on service performance, identifying trends and areas for improvement to enhance customer satisfaction.
• - Participate in regular meetings with management to discuss service challenges and propose actionable solutions.
• - Ensure compliance with health and safety regulations, promoting a culture of safety within the team.
• - Utilize software tools to manage scheduling, tracking, and reporting tasks efficiently.
• - Foster strong relationships with clients to encourage repeat business and referrals, contributing to the overall growth of the company.

Requirements

• - Proven experience in a service coordination or administrative role, preferably within the utilities or construction sectors.
• - Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• - Excellent verbal and written communication skills, with a focus on customer service.
• - Proficiency in using computer software for scheduling, reporting, and data management.
• - Ability to work both independently and as part of a team, demonstrating initiative and problem-solving skills.
• - Familiarity with health and safety regulations relevant to the industry is a plus.

Nice to have

• - Previous experience in the wastewater or drainage industry would be advantageous.
• - Knowledge of project management principles and practices.
• - A background in customer relationship management (CRM) systems.
• - Relevant certifications in service coordination or project management.

Skills & tools

• - Strong proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• - Familiarity with scheduling software and customer management systems.
• - Excellent time management and organizational skills.
• - Strong analytical skills to assess service performance and identify improvement opportunities.

Practical notes

• - This position is based in Rainham, Essex, and may require occasional travel to client sites.
• - The salary for this role will be competitive and commensurate with experience.
• - Lanesgroup is committed to providing equal employment opportunities and welcomes applications from diverse backgrounds.
• - Candidates must be eligible to work in the UK and may require a visa depending on their nationality.
• - Additional benefits and perks may be offered as part of the employment package, which will be discussed during the interview process.

Join Lanesgroup as a Service Coordinator and contribute to our mission of delivering high-quality services in the wastewater and drainage sector. Your expertise and dedication will help us maintain our reputation for excellence and ensure that our clients receive the best possible service.