IT Experience Coordinator in Leyland

About the role

As an IT Experience Coordinator at Lanesgroup, you will play a pivotal role in enhancing the technological experience of our employees and clients. This position is integral to ensuring that our IT systems are user-friendly and efficient, allowing for seamless operations across the organization. You will collaborate with various departments to identify challenges and implement solutions that improve overall IT satisfaction and performance.

Location: Leyland, Lancashire

Engagement: Full-time

What you’ll do

• Serve as the primary point of contact for IT-related inquiries and support requests from employees, ensuring timely and effective resolution of issues.
• Conduct regular assessments of IT systems and tools to identify areas for improvement and enhance user experience.
• Collaborate with IT teams to develop and implement training programs aimed at increasing employee proficiency with technology.
• Gather feedback from users regarding their IT experiences and communicate findings to relevant stakeholders for continuous improvement.
• Maintain documentation of IT processes, procedures, and user guides to facilitate knowledge sharing and training.
• Assist in the onboarding process of new employees by providing them with necessary IT resources and training.
• Monitor and analyze IT service metrics to identify trends and areas for enhancement, reporting findings to management.
• Coordinate with external vendors and service providers to ensure that IT solutions meet organizational needs and standards.
• Support the implementation of new technologies and systems, ensuring that they align with user requirements and enhance operational efficiency.
• Organize and facilitate workshops and seminars to educate staff on best practices in IT usage and security.
• Develop and maintain strong relationships with internal stakeholders to understand their IT needs and challenges.
• Stay updated on industry trends and emerging technologies to recommend innovative solutions that can benefit the organization.

Requirements

• A minimum of 3 years of experience in an IT support or coordination role, preferably within a corporate environment.
• Strong understanding of IT systems, software applications, and hardware components.
• Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users.
• Proven problem-solving skills and a proactive approach to addressing IT challenges.
• Experience in conducting training sessions or workshops for employees on IT-related topics.
• Familiarity with IT service management frameworks, such as ITIL, is highly desirable.

Nice to have

• Certifications in relevant IT fields, such as CompTIA A+, Network+, or Microsoft Certified Professional.
• Experience with project management methodologies and tools.
• Knowledge of cybersecurity principles and best practices.
• Previous experience in a customer service-oriented role.

Skills & tools

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other productivity tools.
• Familiarity with helpdesk software and ticketing systems for tracking IT support requests.
• Basic understanding of networking concepts and troubleshooting techniques.
• Ability to work with various operating systems, including Windows and macOS.

Practical notes

• This position is based in Leyland, Lancashire, and may require occasional travel to other company locations.
• The salary for this role is competitive and commensurate with experience.
• Candidates must be eligible to work in the UK; visa sponsorship is not available for this position.
• The work environment is dynamic, and the ideal candidate should be adaptable to changing priorities and demands.
• Lanesgroup is committed to fostering a diverse and inclusive workplace, and we encourage applications from all qualified individuals.