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- Tasks: Lead a dynamic team to deliver top-notch customer service and operational excellence.
- Company: Join Lanes Group, the UK's largest independent infrastructure delivery partner with over 4,000 talented individuals.
- Benefits: Enjoy 24 days holiday, health cash plan, onsite parking, and a friendly work environment.
- Why this job: Be part of a growing company that values your potential and offers career progression opportunities.
- Qualifications: Previous managerial experience is essential; knowledge in drainage or utilities is a plus.
- Other info: Flexible hours required; embrace a culture of inclusivity and support.
The predicted salary is between 43200 - 72000 £ per year.
Operations Manager
At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully.
Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators.
In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and, keeping our promises at all times is our absolute mantra.
Working in the Durrington Head Office, you will lead the way in delivering excellence for our customers, our stakeholders, and our people.
As an Operations Manager you will bring ideas, passion and energy, and have the ability to inspire and guide your teams to succeed in delivering an essential service, measured by key metrics and standards.
We operate 24/7 and as such you are required to work flexible hours and weekends and will be required to participate in the on-call.
Position: Operations Manager
Location: Durrington Head Office (Worthing, West Sussex)
Job Type: permanent, full-time
Hours: Monday to Friday, 37.5 hours per week, plus on-call
Salary: competitive, depending upon experience (plus car allowance)
Benefits: 24 days holiday (plus bank holidays); health cash plan; onsite parking; auto enrolment pension scheme; friendly working environment.
About The Role
Due to continued growth and development, we are now looking for customer focused people to join us in our Utility Division, working on our Southern Water contract service to deliver real and effective solutions to waste-water network and drainage problems.
- Lead a team of Reactive Schedulers, Night Schedulers and Regional Coordinators via Team Managers to deliver key performance targets including SLAs, customer satisfaction and quality standards.
- Create a “get it right first time” mentality, and foster ownership and accountability to meet KPIs and SLAs.
- Ensure consistent process and policy implementation across our teams, in all aspects whether that’s HR, health and safety, data protection and so on.
- Make data led decisions, including driving performance, managing resources or identifying improvement opportunities.
- Drive the delivery of continuous improvement for our current processes and systems so we operate effectively and meet changing customer expectations, ensuring your team are led effectively through change.
- Identify skills gaps and support and train regional team mangers, reactive schedulers and regional coordinators to carry out their role effectively, including liaising with learning and development to organise workshops and training sessions.
- Influence, build and maintain strong relationships with our client, our field teams and other key stakeholders.
- Manage key escalation points where necessary.
- Create an inclusive and engaging environment where all our team are supported, valued and coached to be their very best.
- Be an advocate and role model for our people.
- Embrace and promote Lanes Group values and culture.
- Be aware of all Lanes Group policies and your responsibilities towards them.
- Undertake ad hoc projects, tasks or duties as and when required or requested by the Senior Leadership Team.
Your Contribution To The Company
- Drive delivery of key contractual KPIs
- Drive delivery of excellent customer experience for both external and internal customers – supporting the productivity and utilisation of our field teams
- Drive team engagement, supporting performance outcomes and reducing attrition
- Provide close collaboration and relationship building with our client
- Strive to be always positive and constructive
- Adhere to all company policies
- Straight talking about the facts of the situation – open discussions are the best way to find solutions
- Help others through communicating clearly
- Deliver on commitments
- Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
- Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’
So if you enjoy working in a dynamic team and delivering only the best in customer service, where no two days are the same and want to join a growing company that not only values you and your ability – but also strives to develop your potential and further your career progression, then we are the right Company for you.
What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.
About You
The ideal candidate will have effective organisation skills and the ability to multitask and prioritise your workload is important. Having strong interpersonal, relationship building, networking skills and communication is crucial to the role as is having a professional demeanour to engage with all stakeholders. Being proficient in Microsoft Office Suite and strong attention to detail is imperative. Adaptability, flexibility and resilience is key. Previous experience in change management and data analytics and reporting is beneficial.
Qualifications & Requirements
- Previous experience in a managerial role is essential
- Experience in the drainage, utilities or retail industry will be beneficial
- A full UK drivers licence
At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.
Lanes Group are a signatory of the \’Charter for Employer Positive About Mental Health\’ run by Mindful Employer. #J-18808-Ljbffr
Operations Manager employer: Lanes Infrastructure
Contact Detail:
Lanes Infrastructure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) and service level agreements (SLAs) relevant to the Operations Manager role. Understanding these metrics will help you demonstrate your ability to drive performance and meet targets during interviews.
✨Tip Number 2
Network with current or former employees of Lanes Group, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the position.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed teams and driven change in previous roles. Be ready to discuss specific situations where you fostered team engagement and improved performance.
✨Tip Number 4
Research the latest trends and challenges in the utilities and drainage industry. Being knowledgeable about current issues will not only impress your interviewers but also allow you to speak confidently about how you can contribute to Lanes Group's success.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in the utilities or drainage sectors. Use specific examples that demonstrate your leadership skills and ability to meet KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and operational excellence. Mention how your values align with those of Lanes Group and provide examples of how you've driven team engagement and performance in previous roles.
Highlight Relevant Skills: Emphasise your organisational skills, multitasking abilities, and proficiency in data analytics. Mention any experience you have with change management and how you've successfully implemented new processes in past positions.
Showcase Your Leadership Style: Describe your approach to leading teams and fostering an inclusive environment. Provide examples of how you've supported team members' development and built strong relationships with stakeholders in your previous roles.
How to prepare for a job interview at Lanes Infrastructure
✨Showcase Your Leadership Skills
As an Operations Manager, strong leadership is crucial. Be prepared to discuss your previous experiences in leading teams, how you motivate and inspire others, and any specific examples of how you've driven performance and engagement.
✨Demonstrate Your Problem-Solving Abilities
The role requires quick thinking and effective solutions. Prepare to share instances where you've successfully diagnosed issues and implemented practical solutions, particularly in high-pressure situations.
✨Highlight Your Data-Driven Decision Making
Since the position involves making data-led decisions, be ready to discuss your experience with data analytics. Share examples of how you've used data to drive performance improvements or identify opportunities for change.
✨Emphasise Relationship Building
Building strong relationships with clients and stakeholders is key. Think of examples where you've successfully collaborated with others, resolved conflicts, or enhanced customer satisfaction through effective communication.
