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- Tasks: Engage with customers, resolve queries, and ensure top-notch service for Yorkshire Water's Wastewater Network.
- Company: Leading UK infrastructure service provider with a focus on customer satisfaction.
- Benefits: Competitive salary and a rewarding career in the utilities sector.
- Why this job: Make a difference by supporting essential services and enhancing customer experiences.
- Qualifications: Strong communication skills and customer service experience, preferably in utilities.
The predicted salary is between 30000 - 42000 £ per year.
A leading infrastructure service provider in the UK is seeking a Customer Liaison Officer to support Yorkshire Water in maintaining their Wastewater Network. This role involves liaising with customers to keep them informed about ongoing work, resolving queries, and managing complaints to ensure excellent customer service.
The ideal candidate will possess strong communication skills and experience in customer service, ideally within the utilities sector. Offering a competitive salary and a fulfilling career opportunity.
Water Project Customer Liaison | Client Communications employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Project Customer Liaison | Client Communications
✨Tip Number 1
Network like a pro! Reach out to people in the utilities sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since this role is all about liaising with customers, try role-playing common customer scenarios with friends or family. This will help you feel more confident when discussing your experience in interviews.
✨Tip Number 3
Research Yorkshire Water and their projects! Knowing their current initiatives and challenges will show your genuine interest in the role and help you stand out during interviews. Plus, it gives you great talking points!
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Customer Liaison Officer. Don’t miss out on the chance to land that dream job with just a few clicks!
We think you need these skills to ace Water Project Customer Liaison | Client Communications
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and any relevant experience in customer service, especially in the utilities sector. We want to see how you can bring your unique flair to the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can help Yorkshire Water maintain their Wastewater Network. Let us know what makes you the perfect fit!
Showcase Your Problem-Solving Skills: In your application, share examples of how you've resolved customer queries or complaints in the past. We love seeing candidates who can think on their feet and provide excellent service under pressure.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Yorkshire Water.
How to prepare for a job interview at Lanes Group
✨Know Your Stuff
Make sure you understand the basics of wastewater management and the role of Yorkshire Water. Brush up on common customer service scenarios in the utilities sector, as this will help you answer questions confidently and show your genuine interest in the field.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, prepare examples that highlight your ability to convey information clearly and effectively. Think about times when you resolved customer queries or complaints, and be ready to discuss these experiences during the interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate how you'd handle specific customer interactions. Practice your responses to common situations, such as dealing with an upset customer or explaining ongoing work to someone who may not understand the technical details.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role and the company. Inquire about the team dynamics, ongoing projects, or how they measure customer satisfaction. This not only shows your interest but also helps you gauge if the company is the right fit for you.
