At a Glance
- Tasks: Assist customers with queries and keep them updated on service progress.
- Company: Join Sapphire Utility Solutions, a rapidly growing award-winning utilities company.
- Benefits: Competitive salary, clear career growth, gym access, and employee perks.
- Other info: Enjoy a vibrant workplace with opportunities for personal and professional development.
- Why this job: Be part of a supportive team making a real difference in essential services.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 26989 - 26989 £ per year.
Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets. We provide award-winning services to the clean water, wastewater, gas, digital networks, and highways sector and are passionate about working alongside our clients and partners to maintain the utility services essential to modern life.
About the Role: We are actively seeking a customer service advisor to join our friendly, dedicated team that ensures our customer needs are met in an efficient and timely manner. An excellent telephone manner and problem-solving skills are a must.
Location: Lingley Mere, Warrington
Hours: Monday to Friday, 40 hours a week (8am-5pm)
Responsibilities – but not limited to:
- Contacting customers via telephone, to advise of work to be carried out at their property.
- Carrying out calls to customers, to inform them and keep them up to date with the progression of the work planned at their property.
- Issuing customers with planned start dates.
- Dealing with queries from the customers.
- Sending text updates to customers.
- Working closely with our in-house team of schedulers, to provide updates of any outstanding work.
Experience and qualifications required for the role:
- Excellent listening and communication skills
- Competent in IT, accurate data entry and good keyboard skills
- Excellent customer service
- Positive, can-do attitude – team player
- Ability to multitask, and work to deadlines
- Previous customer contact experience required (telephone or face to face)
This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.
What you will get in return: In joining the Sapphire Family, you will be working as part of a National Award-Winning Utilities Organisation, who recognise a good work ethic and positive attitude. You will be joining a company that has grown significantly over the last decade.
We offer:
- Salary structure designed to provide a clear path for career growth within the role, rewarding skills, experience, and your contribution to the team.
- Benefits:
- Salary structure with clear career growth path
- Company pension
- Free parking
- On-site parking
- Pension
- Death in Service
- Modern, onsite gym - with discounted membership
- On-site coffee shop - Costa Coffee
- Employee Assistance Programme
- Holiday Allowance
Job Types: Full-time, Permanent
Ability to commute/relocate: Warrington WA5: reliably commute or plan to relocate before starting work (required)
Work authorisation: United Kingdom (required)
Work Location: In person
Customer Service Advisor in Warrington employer: Lanes Group
Sapphire Utility Solutions is an exceptional employer, offering a supportive and dynamic work environment in Warrington. With a strong focus on employee growth, we provide a clear career progression path alongside competitive benefits such as a company pension, free parking, and access to a modern gym. Join our award-winning team and be part of a company that values your contributions and fosters a positive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lanes Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lanes Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lanes Group:Your cover letter is your chance to shine! Tell us why you want to work at Lanes Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lanes Group!
How to prepare for a job interview at Lanes Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
