Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Plan and coordinate operations for wastewater maintenance, ensuring smooth service delivery.
- Company: Join Lanes Group, a leading utility services provider with a commitment to excellence.
- Benefits: Enjoy 24 days holiday, pension scheme, and free car parking.
- Why this job: Be part of an exciting new framework with Welsh Water and make a real impact.
- Qualifications: Strong organisational skills, experience in utilities, and proficiency in Microsoft Office.
- Other info: Diverse and inclusive workplace with opportunities for professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are delighted to announce a major new contract win with Welsh Water, supporting them over the next four years and beyond delivering proactive and reactive maintenance of their Wastewater Network. To support this new framework, we are recruiting an Operations Planner to join our high‑performing team based near Rhyl. If you are driven, organised and passionate about delivering excellent service, this is a fantastic opportunity to build a rewarding career with Lanes Group & Sapphire Utility Solutions, working on an exciting new framework with Welsh Water. This role is perfect for someone who thrives in a fast‑paced operational environment, enjoys problem‑solving, and takes pride in delivering a “Right First Time” service.
About the role
- Operational Planning & Coordination: Collaborate closely with Operational Managers and Supervisors to design, organise, and progress work programmes, ensuring all processes are followed and systems are accurately updated.
- Customer Service & Communication: Respond to customer queries confidently and proactively, taking full ownership and providing clear, timely updates. Participate in planned meetings with both internal teams and external clients, acting as a professional representative of the planning function. Consistently meet client and operational expectations, ensuring all stakeholders remain informed about emerging issues or service impacts.
- Collaboration & Continuous Improvement: Develop strong, supportive relationships with field colleagues and operational leaders to maintain smooth day‑to‑day delivery. Assist with ad‑hoc tasks and projects as required by the Planning Team Leader, Planning & Customer Manager, or wider leadership.
- Data & Systems Management: Ensure all works management systems are updated accurately, promptly, and in line with operational standards. Record and elevate issues, risks, and exceptions appropriately, ensuring full visibility across the team. Prioritise and manage workloads effectively to meet contractual SLAs and operational commitments.
- Team Culture & Contribution: Deliver outstanding service to both internal and external customers, upholding our commitment to service excellence. Adopt a positive, solutions‑driven attitude, supporting innovation and embracing operational change.
Skills, Behaviours and Qualifications
We are looking for a highly organised and motivated Operations Planner with a strong eye for detail and the ability to thrive in a fast‑paced operational environment. Ideally, you will bring experience within the utilities sector and an understanding of reactive wastewater network maintenance, including repair and survey processes. You will be confident using Microsoft Office particularly Excel and comfortable working with scheduling software and planning tools commonly used in water industry contracts, such as SAP. The ability to analyse, validate and interpret operational data is essential to ensure accurate scheduling and effective decision‑making. A strong customer focus is key, along with the drive to consistently deliver an excellent experience for internal and external stakeholders. Experience coordinating works that require customer access or traffic management considerations would be highly beneficial.
Equality, Diversity & Inclusion
At Lanes Group Plc, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.
Benefits
- 24 days holiday
- Pension scheme and death-in-service benefit
- Free car parking
About the Lanes Group
Lanes Group plc is a leading nationwide utility services provider with over 3,500 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £500 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth. We are an equal opportunities employer and welcome applications from under‑represented members of the community.
Operations Planner in Wales employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Planner in Wales
✨Tip Number 1
Network like a pro! Reach out to current employees at Lanes Group or similar companies on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding the wastewater network and its challenges. Show us you’re not just passionate but also knowledgeable about the industry and how you can contribute to our success.
✨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet. Consider common operational scenarios and how you would tackle them, then share your thought process during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Operations Planner in Wales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational planning and customer service. We want to see how your skills align with the role of Operations Planner, so don’t hold back on showcasing your relevant achievements!
Show Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in fast-paced environments. We love candidates who can think on their feet and deliver solutions, so share those stories that demonstrate your ability to thrive under pressure.
Highlight Your Tech Savvy: Since the role involves using Microsoft Office and scheduling software, make sure to mention your proficiency with these tools. If you have experience with SAP or similar systems, let us know – it could give you an edge in the selection process!
Be Yourself!: We value authenticity, so don’t be afraid to let your personality shine through in your application. Show us your passion for delivering excellent service and your commitment to teamwork. Remember, we’re looking for someone who fits into our positive team culture!
How to prepare for a job interview at Lanes Group
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of an Operations Planner. Familiarise yourself with operational planning, customer service, and data management in the utilities sector. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems in a fast-paced environment. Highlight how you’ve collaborated with teams to ensure smooth operations and delivered excellent service. This will demonstrate your ability to thrive under pressure, which is crucial for this role.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves responding to customer queries and participating in meetings, being able to communicate effectively is key. Consider doing mock interviews with a friend to refine your communication skills.
✨Embrace the Company Culture
Research Lanes Group and their commitment to equality, diversity, and inclusion. Be prepared to discuss how you can contribute to a positive team culture and support innovation. Showing that you align with their values will set you apart as a candidate who fits well within their team.
