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- Tasks: Lead remote teams to deliver exceptional repair and maintenance solutions across the Midlands.
- Company: Join Lanes Group, a leading provider in wastewater services with a focus on community impact.
- Benefits: Enjoy 24 days holiday, a company vehicle, pension, and professional development opportunities.
- Why this job: Make a real difference in communities while shaping the future of wastewater services.
- Qualifications: Strong leadership skills and experience in operational management required.
- Other info: Be part of a supportive culture that values growth, safety, and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
We are thrilled to announce that Lanes Group and Sapphire Utility Solutions have secured multiple contract extensions with our key strategic client, Severn Trent Water. As trusted delivery partners, we will continue providing proactive and reactive wastewater solutions across their network, supporting them through the AMP8 regulatory period - the most significant investment phase the water industry has ever seen. We are currently recruiting for a Repair and Maintenance Manager to join our team, delivering exceptional customer service and innovative operational solutions across the Midlands area. This is a fantastic opportunity to be part of a high-performing team, working on critical infrastructure projects that make a real difference to communities. Join us as we continue to grow and shape the future of wastewater services with Severn Trent Water.
About The Role
The Repair and Maintenance Manager is responsible for managing remote operational teams across a geographical area. Driving and managing operational performance through effective leadership, management of your teams. Ensuring your teams are working productively, have the skill sets to deliver all work efficiently and ensuring that health, safety, and wellbeing are at the forefront of everyone's mind. Constantly working to improve customer service by striving to deliver a same day solution of customer issues. Diving performance management and coaching of resources to deliver efficient same day solutions for both the customer and the environment. Each day brings a fresh challenge, but safe working, quality delivery and a strong customer focus are at the heart of everything you will do.
Location: West Shropshire and Stafford
Responsibilities
- Issuing daily work packages
- Monitoring safety / compliance on site
- Approving and checking daily Risk and method statements
- Carry out cat downloads
- Undertaking Safety / compliance / quality audits
- Dealing with customer complaints positively
- Toolbox talks
- Manage other resources e.g., reinstatement, materials, and plant
- Work with the scheduling team ensuring programmes are managed and delivered
- Help manage the defect programme and ensure that KPIs are met
- Attend Highway Meetings
- Liaise with the Support Services and Streetworks Team to ensure that FPN and Section 74 liabilities are managed
- Complete team inspections to ensure a high level of compliance with a real focus on quality and first-time reinstatement
Health, Safety, Quality & Compliance
Maintain full compliance with health, safety, environmental, and quality (HSEQ) regulations, ensuring that all site activities are conducted safely and in accordance with Severn Trent Water standards. Conduct and oversee regular risk assessments, audits, and incident investigations, implementing corrective actions where necessary. Promote a strong safety culture across all operational teams, reinforcing adherence to safe working practices.
Customer Experience & Engagement
Ensure minimal disruption to customers and communities while conducting survey activities. Coordinate with customer liaison teams to provide clear communication and engagement where access is required. Ensure project teams are briefed on customer-related concerns to maintain a positive perception of Severn Trent Water.
What You Will Get In Return
In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.
- 24 Days holiday allowance plus bank holidays
- Company vehicle
- Pension
- Death in service
- Employee assistance programme
- Free car parking
This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment. The Lanes Group plc comprises a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our candidates. We are an equal opportunities employer and welcome applications from under-represented members of the community.
Regional Repair and Maintenance Manager in Stafford employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Repair and Maintenance Manager in Stafford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they align with your skills. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Regional Repair and Maintenance Manager in Stafford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Repair and Maintenance Manager role. Highlight your experience in managing operational teams and delivering exceptional customer service, as these are key aspects of the job.
Showcase Your Leadership Skills: We want to see how you drive performance and manage teams effectively. Share specific examples of how you've led teams to success, especially in challenging situations, to demonstrate your leadership capabilities.
Emphasise Safety and Compliance: Given the importance of health, safety, and compliance in this role, make sure to mention any relevant experience you have in maintaining safety standards and conducting audits. This will show us that you prioritise safety in all operations.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Sapphire Utility Solutions.
How to prepare for a job interview at Lanes Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Repair and Maintenance Manager. Brush up on your knowledge of health, safety, and compliance regulations, as well as customer service strategies. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you improved operational performance or resolved conflicts. This is your chance to demonstrate your ability to lead and motivate others effectively.
✨Emphasise Customer Focus
Since this role involves delivering exceptional customer service, be ready to share specific instances where you went above and beyond for a customer. Highlight your problem-solving skills and how you ensure minimal disruption to clients during projects.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
