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- Tasks: Enhance customer satisfaction by analysing and improving customer journeys.
- Company: Leading independent infrastructure partner based in Slough.
- Benefits: Permanent full-time role with competitive salary and various benefits.
- Why this job: Make a real difference in customer experience and collaborate with diverse teams.
- Qualifications: Strong analytical, interpersonal, and communication skills; customer service experience preferred.
- Other info: Opportunity to grow in a dynamic and supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading independent infrastructure partner in Slough seeks a Customer Journey Lead to enhance customer satisfaction. The role focuses on analyzing customer journeys to address challenges and implement improvements, collaborating with teams on process redesigns.
Ideal candidates should have strong analytical, interpersonal, and communication skills along with experience in customer service, especially in the wastewater sector.
This position offers a permanent full-time commitment with competitive salary and various benefits.
Customer Experience & Journey Lead in Slough employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Journey Lead in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the wastewater sector or customer experience roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your analytical skills! Prepare examples of how you've improved customer journeys in past roles. Be ready to discuss these during interviews to demonstrate your expertise.
✨Tip Number 3
Practice your communication game! Whether it's a phone interview or face-to-face, clear and confident communication is key. We recommend doing mock interviews with friends or using online resources.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Experience & Journey Lead in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially if you've worked in the wastewater sector. We want to see how your skills align with enhancing customer satisfaction and improving customer journeys.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience and how you can contribute to our team. Don't forget to mention any relevant analytical or communication skills you've got!
Showcase Your Analytical Skills: Since the role involves analysing customer journeys, be sure to include examples of how you've used data to drive improvements in past roles. We love seeing how you've tackled challenges and made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Lanes Group
✨Know Your Customer Journeys
Before the interview, dive deep into understanding customer journeys, especially in the wastewater sector. Be ready to discuss specific examples of how you've analysed and improved customer experiences in previous roles.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess. Bring along examples of data you've worked with or insights you've derived that led to tangible improvements in customer satisfaction. This will show that you can effectively tackle challenges.
✨Communicate Clearly and Confidently
Since strong communication skills are key for this role, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to follow your thought process.
✨Collaborate and Connect
Highlight your experience working with cross-functional teams. Share stories that illustrate your interpersonal skills and how you've successfully collaborated on process redesigns. This will show that you're a team player who can drive improvements together.
