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- Tasks: Engage with customers, handle enquiries, and enhance their experience with Yorkshire Water.
- Company: Leading infrastructure delivery company committed to customer satisfaction.
- Benefits: Inclusive work culture, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in the community while developing your communication skills.
- Qualifications: Strong communication skills and customer service experience, ideally in utilities.
- Other info: Join a diverse team focused on impactful customer interactions.
The predicted salary is between 28800 - 43200 £ per year.
A leading infrastructure delivery company in the UK is seeking a Customer Liaison Officer to work closely with Yorkshire Water customers. The role involves ensuring effective communication regarding works in their area, handling customer enquiries, and improving the customer journey.
Successful candidates will possess excellent communication and interpersonal skills, along with experience in customer service, preferably within the utilities sector. Join a team dedicated to making a real impact within a diverse and inclusive work environment.
Utilities Customer Liaison Specialist in Sheffield employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Utilities Customer Liaison Specialist in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the utilities sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since this role is all about effective communication, try role-playing common customer scenarios with friends or family. This will help you feel more confident during interviews.
✨Tip Number 3
Research the company! Familiarise yourself with Yorkshire Water and their projects. Showing that you understand their mission and values can really set you apart in interviews.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Customer Liaison Officer. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Utilities Customer Liaison Specialist in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially within the utilities sector. We want to see how your skills align with the role of a Customer Liaison Officer, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving the customer journey and how your communication skills can make a difference. We love seeing genuine enthusiasm for the role!
Showcase Your Communication Skills: Since this role is all about effective communication, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Lanes Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Liaison Officer and the specific challenges faced by Yorkshire Water customers. Research common issues in the utilities sector and think about how you would address them. This will show your potential employer that you're proactive and knowledgeable.
✨Show Off Your Communication Skills
Since this role heavily relies on communication, prepare examples from your past experiences where you've successfully handled customer enquiries or resolved conflicts. Practise articulating these scenarios clearly and confidently, as this will demonstrate your interpersonal skills during the interview.
✨Emphasise Your Customer Service Experience
Highlight any previous roles you've had in customer service, especially within the utilities sector. Be ready to discuss how you improved customer journeys or dealt with difficult situations. This will help the interviewers see how your background aligns with their needs.
✨Be Yourself and Embrace Diversity
The company values a diverse and inclusive work environment, so don’t hesitate to share your unique perspective and experiences. Being authentic can set you apart from other candidates and show that you’re a good fit for their team culture.
